Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Timbuktu Travel Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 1,160 comentários

Sharon Kelleher

Verificado pela Feefo

Philadelphia, USA

7 years ago

O que Sharon Kelleher disse sobre Timbuktu Travel:

PERFECT vacation

Our trip was incredible! Timbuktu’s Jonty carefully planned each aspect, dotting all the i’s and crossing all the t’s. He followed up on each leg of the trip to make sure everything ran smoothly for...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Sharon,

Thank you very much for such a wonderful review. Jonty and the Timbuktu Team are delighted that you had such a fantastic time in South Africa - we look forward to welcoming you back to Africa in the future!

All the best,

Phoebe and the Timbuktu Team

Avaliações de produtos

Data de compra: 27/03/2019

Mark Rosenhaus

Verificado pela Feefo

7 years ago

O que Mark Rosenhaus disse sobre Timbuktu Travel:

Receptive to our itinerary requests

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Mark,

Thank you very much for your feedback! Kristin and the Timbuktu Team are delighted that you have enjoyed the trip planning process so far! We all hope that you have the most wonderful time in Southern Africa and can't wait to hear all about it when you return.

All the best,

Phoebe and the Timbuktu Team

Data de compra: 15/03/2019

Kelsie Smagler

Verificado pela Feefo

7 years ago

O que Kelsie Smagler disse sobre Timbuktu Travel:

Joanna is the best!

Joanna is incredible! She is always available, is chock full of great ideas, and extremely friendly and accommodating. I am so grateful for her and so glad she helped me book my honeymoon!

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Kelsie,

Thank you very much for such a lovely review. Joanna and the Timbuktu Team are delighted that you have enjoyed working with her to plan your honeymoon. We all hope that you have the most wonderful time in East Africa celebrating your marriage.

All the best,

Phoebe and the Timbuktu Team

Data de compra: 15/03/2019

Frank Cox

Verificado pela Feefo

7 years ago

O que Frank Cox disse sobre Timbuktu Travel:

Miss Katherine was easy to work with

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Frank,

Thank you so much for such a lovely review. Katherine and the Timbuktu Team are delighted that you enjoyed working with her and had such a good time in Tanzania. We look forward to welcoming you back to Africa in the future!

All the best,

Phoebe and the Timbuktu Team

Avaliações de produtos

Data de compra: 07/03/2019

Kirk Girard

Verificado pela Feefo

7 years ago

O que Kirk Girard disse sobre Timbuktu Travel:

Good outfit!

Excellent customer service. Knowledgeable staff. Transparent layout and review of the options.

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Kirk,

Thank you very much for such a lovely review. Kristin and the Timbuktu Team are delighted that you have enjoyed the booking process so far. We all hope that you have a wonderful time in East Africa!

All the best,

Phoebe and the Timbuktu Team

Data de compra: 06/03/2019

Cliente fiável

Verificado pela Feefo

7 years ago

Expert level experience

Our agents were always timely in their responses and were very knowledgeable. We were able to book an itinerary that we love.

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi there,

Thank you so much for such a lovely review. Joanna and the Timbuktu Team are delighted that you were pleased with the service you received whilst booking your trip and we all hope that you have a wonderful time in Tanzania. We can't wait to hear all about it when you return.

All the best,
Phoebe and the Timbuktu Team!

Data de compra: 01/03/2019

Jan Harrison

Verificado pela Feefo

London

7 years ago

O que Jan Harrison disse sobre Timbuktu Travel:

Reliable recommendation

I told Kathrine at Timbuktu what our priorities were and she recommended Camp Xakanaxa in the Okavango Delta which was a fantastic choice. It more than fulfilled all our expectations and we had a...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Jan,

Thank you very much for such a wonderful review. Kat and the Timbuktu Team are delighted that you had such a good time in Botswana and that Camp Xakanaxa was such a good fit for you. We look forward to welcoming you back to Africa in the future!

All the best,
Phoebe and the Timbuktu Team

Avaliações de produtos

Data de compra: 04/03/2019

David Ryder

Verificado pela Feefo

7 years ago

O que David Ryder disse sobre Timbuktu Travel:

While we have not fully completed our experience, so far everything has been handled very efficiently.

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi David,

Thank you very much for such a lovely review. Kristin and the Timbuktu Team are delighted that you have been pleased with your booking process so far. We all hope that you have a wonderful time in Ethiopia and can't wait to hear all about it when you return.

All the best,
Phoebe and the Timbuktu Team

Data de compra: 08/03/2019

JFK

Verificado pela Feefo

NEW YORK

7 years ago

O que JFK disse sobre Timbuktu Travel:

Easy breezy travel making

I haven't used an expert in many years to help with a vacation. A solo trip to Namibia wasn't my first choice but the booking was simple and the website is clean. I feel safer that Jonty knows where...

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Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Janet,

Thank you so much for such a wonderful review. Jonty and the Timbuktu Team are delighted that you have been pleased with the booking process and are looking forward to your trip. We all hope that you have a fantastic time in Namibia and look forward to hearing all about it when you return.

All the best,

Phoebe and the Timbuktu Team

Data de compra: 04/03/2019

Cliente fiável

Verificado pela Feefo

7 years ago

Looking forward to our tailor-made trip to Tanzania

We put together a bespoke trip with the guidance of a very knowledgable, experienced and dedicated member of the Timbuktu team. Nothing was too much trouble. The service was faultless.

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi there,

Thank you very much for such a wonderful review. Katja and the Timbuktu Team are delighted that you have enjoyed the booking process so far! We all hope that you have an amazing time in Tanzania.

All the best,

Phoebe

Data de compra: 28/02/2019

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Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

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Timbuktu Travel Comentários

Radisson Red Cape TownMais avaliações deste produtoVer Web site do ProdutoNew, clean, great location and generally happy vibes all around! Our only negative was an elevator breakdown on the weekend when there were extra guests visiting the roof top bar.

&Beyond Ngala Safari LodgeMais avaliações deste produtoVer Web site do ProdutoIncredible service and overall experience! We would go back in a heartbeat!

Shooting Star LodgeMais avaliações deste produtoVer Web site do ProdutoThe wait staff were polite, but lacked experience and confidence. The place was clean and neat. The owner friendly. He stopped to check on folks several times. The only real complaint was dinner...Saiba mais

Kati Kati NdutuMais avaliações deste produtoVer Web site do ProdutoI was impressed with the quality of the food, especially considering where we were. Staff was great.

Bougainvillea Safari LodgeMais avaliações deste produtoVer Web site do ProdutoThe room was far better than I expected, plenty of food was offered, and it was good. Staff decent. The thing I didn’t like was we didn’t eat with our guide. I did pack up my plate at breakfast...Saiba mais

Ol Tukai LodgeMais avaliações deste produtoVer Web site do ProdutoExcellent staff and accommodation. Even the grounds keepers were friendly. Terrific place. Good food.

The Sands at NomadMais avaliações deste produtoVer Web site do ProdutoGreat staff, clean and neat. Pretty decent food.

Camp XakanaxaMais avaliações deste produtoVer Web site do ProdutoThe camp has a beautiful setting, the staff are wonderful, friendly and interesting to talk to. The meals were great. Our safari driver was invariably cheerful, knowledgable and patient with our...Saiba mais

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?