She spelt information incorrectly which shows she does not double check her input, especially when I would have spelt it out phonetically, if not, she should have double check, now I have to call...
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Cliente fiável
10 years ago
Bad customer experience, she was not attentive and really did not give a lot of information. Especially on a product that is detailed. You guys need to invest more into product knowledge and training so information can be detailed, understandable and clear.
David
Tick Travel Insurance
9 years ago
Hi Raymond,
Thank you for your feedback and we are sorry to hear about your experience.
We have passed your comments onto our Call Centre department and they will retrieve your call and look into it shortly.
Please don’t hesitate to contact us in the future if you require further assistance with your travel insurance.
Poor because you have not even given me the chance to travel as I'm not leaving till 13 June? Are you so desperate for feedback without checking date of departure???
Tick Travel Insurance
Tick Travel Insurance
10 years ago
Thank you for your feedback. At Tick Insurance, we would like to request feedback to our customers after purchase to understand how the purchase experience has been through website or call centre. We apologise for the inconvenience and please feel free to give us any feedback after your trip.
Regards,
The Tick Insurance Team
Regards,
The Tick Insurance Team
Very good and helpful service over the phone for purchasing the policy ,hopefully the same will apply in the unfortunate event should I need to make a claim
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