Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

The Works Comentários

http://www.theworks.co.uk

BOM

Inspiring and empowering customers to read, learn, create and play

Serviço

3.2

556

100

105

448

1,284

classificações no último ano

A apresentar todos os 269,282 comentários

Jan Harvey

Verificado pela Feefo

GBR

6 months ago

O que Jan Harvey disse sobre The Works:

Didn’t receive my last recent order, did get a refund from the works though. It was the courier who lost the parcel .

Donna Smith

The Works

6 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fiável

Verificado pela Feefo

6 months ago

Great service

Excellent

Cliente fiável

Verificado pela Feefo

6 months ago

Good value & quality items.

Cliente fiável

Verificado pela Feefo

6 months ago

Offers quality goods and good value for money

Easy to browse and order online. Kept informed throughout purchase, despatch and delivery. Items were of a high quality and good value for money.

Cliente fiável

Verificado pela Feefo

6 months ago

Good service as usual.

Good service order delivered, on time, one item unavailable which was credited straight away.

Lynn Griffiths

Verificado pela Feefo

GBR

6 months ago

O que Lynn Griffiths disse sobre The Works:

Poor communication

Logged in and ordered online from the sales, to be collected from my local store, received no email confirmation of my order. Only knew the purchase went through as my account. With no delivery email...

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Cheryl Hughes

The Works

6 months ago

Good afternoon, Thank you for your feedback. We apologise your click and collect order was delayed. We will pass your feedback to the relevant department to help make sure this does not happen in the future. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Cliente fiável

Verificado pela Feefo

6 months ago

Against the Odds

The service is always very good and the products very good value for money. However, unfortunately The Works is sometimes let down by their couriers and we have had parcels lost twice recently. ...

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Lizzie

Verificado pela Feefo

GBR

6 months ago

O que Lizzie disse sobre The Works:

Great shop, amazing range of stationery, friendly helpful staff.

Friendly professional shop; fair prices for quality items.

Cliente fiável

Verificado pela Feefo

6 months ago

it all went very smoothly , and i was very pleased

Cliente fiável

Verificado pela Feefo

6 months ago

The service was good very efficient. The site was easy to use and delivery was good.

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