Inspiring and empowering customers to read, learn, create and play
Serviço
3.5
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classificações no último ano
A apresentar todos os 269,282 comentários
TB
Tamara Banner
Verificado pela Feefo
GBR
1 month ago
O que Tamara Banner disse sobre The Works:
Excellent range
The Works always provide a fantastic range of book, toys and crafts that I purchase for my children and all at exceptional value.
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
A lovely selection of books.
1
Partilhar
ES
eva sheaf
Verificado pela Feefo
GBR
1 month ago
O que eva sheaf disse sobre The Works:
Can find books to read easily, prompt . Very satisfied.
1
Partilhar
LB
Lynda Bailey
Verificado pela Feefo
GBR
1 month ago
O que Lynda Bailey disse sobre The Works:
Great price
I like the select of sudco books online but I am sadden because you have done away with click and collect
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Excellent service, fast delivery and packaged really well.thank you
0
Partilhar
LW
LW
Verificado pela Feefo
GBR
1 month ago
O que LW disse sobre The Works:
The Works is great!
The Works is such a useful place to shop. Such variety at great prices for all ages. It’s a shame that the website has stopped offering online ordering and click and collect. The staff in store are...
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0
Partilhar
RB
Robin Brooks
Verificado pela Feefo
GBR
1 month ago
O que Robin Brooks disse sobre The Works:
Goods never arrived. Refund never received and all mess ages, letter not responded to.
Cheryl Hughes
The Works
1 month ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We have passed this to our couriers to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partilhar
KH
Kay Hassen
Verificado pela Feefo
GBR
1 month ago
O que Kay Hassen disse sobre The Works:
A now ex customer…such a shame!
it was excellent…when I could order on line and get my stuff delivered! Always great selection, great value, reliable service etc. i was a very frequent customer, and bought a lot….rbooks, craft...
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Cheryl Hughes
The Works
1 month ago
Good afternoon,
We would like to start by thanking you for being a loyal customer of The Works over the years and to acknowledge the impact of this change on customers that shop with us online.
As we look ahead to the next chapter of The Works, we have taken the difficult but necessary decision to simplify and refocus the business around our stores. This is not a decision that has been taken lightly but has been reached after careful consideration of a wide range of options to ensure that we can continue providing great value and a high standard of customer service.
We understand this may be disappointing and will impact some of our customers more than others, for which we sincerely apologise. Kind regards
The Works
0
Partilhar
CS
Chris Shaw
Verificado pela Feefo
GBR
1 month ago
0
Partilhar
GJ
Grace Jenkins
Verificado pela Feefo
GBR
1 month ago
O que Grace Jenkins disse sobre The Works:
Bad customer service
Terrible customer service when produ ts didn't arrive 3 times because of the evri driver. Refunds for products not received took ages and no reply to my last customer service email. Going in store to...
Saiba mais
Cheryl Hughes
The Works
1 month ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We have passed your feedback to our couriers to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues. We have passed your feedback regarding the refund to the relevant department.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.