Ordered online and collected same day. Used the chat online which was quick and helpful. Also got a phone call to confirm order was ready. Everything was ready when I arrived so was a quick socially...
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Avaliações de produtos
Data de compra: 29/05/2020
1
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
When ordering online they were great. How ever they didn’t ever get back to me after various emails about another product.
I am so disappointed with my experience having read all of the great reviews beforehand, them and the product videos that they have made were the reason why I chose to buy a SUP from them. My...
Had a pleasurable order process, however when the board was delivered in my absence, things went all wrong. On opening, immediately on my return home, I saw the board was damaged and I contacted the...
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Tony
The SUP Company
6 years ago
Hi Michael,
Thank you for taking the time to leave a review.
On all order confirmations and order dispatch notes, we highlight the need to ensure that all orders are checked upon delivery due to the their fragile nature. This measure is reinforced further by two very large and prominent messages stuck to the side of every composite board we ship.
The order was not checked nor was it signed for as damaged, after number phone calls we tried to work with you to a solution but you had no interest in doing this. You returned the entire order to us with prior agreement and Jessica confirmed in person that all of the order has been returned and that a refund would be actioned.
Your refund was actioned promptly and in full via the finance company V12 Retail Finance. Due to this being a finance purchase, all monies were handled via V12 Retail Finance.
While you wished to initially exchange the board for another or perhaps an order of two other models. We did not wish to go down this option and rather not continue any sale with yourself.
Data de compra: 21/05/2020
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre The SUP Company:
Excellent and very friendly pre-sales telephone advice prior to purchase. Purchased online and the paddleboard was delivered in less than 24 hours.
Terrible I ordered stuff and have paid for it and hasnt turned up over a week later, the staff are stoners who when you talk on the fone are joking around with their mates, They are worth avoiding...
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Tony
The SUP Company
6 years ago
Neil, thank you for taking the time to leave a review. All your orders have been dispatched via Royal Mail 24 hour and tracking has been supplied. During the current pandemic there are widely reported delays in the postal network, the tracking supplied to you would show this. This aside, if you have supplied the wrong items we are sorry and a courier collection has been booked for tomorrow as per our telephone call to you so that these parts are collected. On their return a full refund will be processed.
Avaliações de produtos
Tony
The SUP Company
6 years ago
Hi Neil, all Red Paddle Co 2020 models use a M6 fitting. All previous years from Red Paddle Co use a M8 fitting.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
