Great product but unfortunately poor service. The 12’6 board we ordered was delayed by 45 days no one told us, we the contacted them 3 times to try and swap to the 11’6 spoke to the same guy, nothing...
Saiba mais
Tony
The SUP Company
6 years ago
Hi Emma, thank you for taking the time to leave a review. We only learned of the delay to the Fanatic 12'6 Ray Air Pure this week and set aside 11'6 Ray Air Pure stock so that all 12'6 Ray Air customers had the option. With the team split across locations, not all are able to carry out the same actions. We have steadily be working through 12'6 Ray Air Pure customers so that they can make the decision to either wait for the model order or move to a different model / brand. I am pleased to hear that once changed you received your order promptly.
Data de compra: 25/05/2020
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre The SUP Company:
The SupCo is first class! I made a mistake on my order and had Tony get it sorted no questions asked. Even helped me by asking of my needs and wants and actually bought a more suitable product,...
Great price and easy transaction. I had a small problem with my paddle not being included in the delivery and this was sent on promptly with no fuss. They even followed up to check everything was...
Saiba mais
Avaliações de produtos
Data de compra: 29/05/2020
1
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Poole
6 years ago
O que Trusted Customer disse sobre The SUP Company:
Could not have helped more on the phone, if anything I took up a lot of Kyle's time (they sounded extremely busy). Felt like everything I was looking for listened too and I was able to choose the...
Saiba mais
Avaliações de produtos
Data de compra: 27/05/2020
1
Partilhar
Cliente fiável
Verificado pela Feefo
6 years ago
The person I spoke to was extremely helpful. Ordering was easy and subsequent emails kept me informed about delivery. Delivery was prompt and the goods well packaged.
Data de compra: 29/05/2020
1
Partilhar
TC
Trusted Customer
Verificado pela Feefo
6 years ago
O que Trusted Customer disse sobre The SUP Company:
My order arrived so quickly! Over the moon with my new board and when I emailed customer service I got an immediate response. Would definitely buy from them again!
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
