Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

The Luxury Holiday Company Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 308 comentários

Mr Matthew Palmer

Verificado pela Feefo

7 years ago

O que Mr Matthew Palmer disse sobre The Luxury Holiday Company:

Great service and advice, will use them again for my next holiday booking.

Mr Ian Smith

Verificado pela Feefo

Rainhill

7 years ago

O que Mr Ian Smith disse sobre The Luxury Holiday Company:

Meriel has been incredibly helpful and knowledgable.

Ms Sue Cross

Verificado pela Feefo

7 years ago

O que Ms Sue Cross disse sobre The Luxury Holiday Company:

Fantastic!

Lisa was fantastic. She shared so much knowledge and made fantastic recommendations. I wouldn’t hesitate in booking with her again. Thank you so much for all your help, advice and support.

Cliente fiável

Verificado pela Feefo

7 years ago

Average effort

Average effort.

emarketing

The Luxury Holiday Company

7 years ago

Thank you for taking the time to pass on your thoughts about the service you received when booking your recent holiday. I am sorry to hear that the service you experienced when making your recent booking was not as good as it could have been. Feedback is invaluable to us and is a vital tool in improving the quality of service we offer. If you have a moment it would be really helpful if you could let me have a little more detail on what you felt could have gone more smoothly.

You can contact me directly at charlie.gordon@theluxuryholidaycompany.com or by calling 020 7590 0770.

I look forward to hearing from you.

Kind Regards

Charlie Gordon

– Head of Sales

Cliente fiável

7 years ago

Called to give feedback but no reply and tried again today. The service I received was average whilst arranging a special holiday on the Orient Express to Venice. Unfortunately this turned into further disappointments with planning errors and follow up, despite me making contact on numerous occasions to correct. We are also planning a safari to Botswana but shall not be using this company to handle our 35k budget.

emarketing

The Luxury Holiday Company

7 years ago

As per our conversation yesterday, I am pleased that we have gone some way to resolving the issue for you. We have taken on board all your feedback and will be making the necessary changes to ensure your issues will not occur again. To confirm, we have issued you with a gesture of goodwill; I hope this goes some way to satisfying your initial dissatisfaction.

In future, we hope to be able to provide you with the level of service that you expect of us and we will be delighted to be able to continue to offer you our services. We hope to hear from you soon.

All the best

Charlie Gordon & Laura Davey

– Head of Sales; Client Relations Supervisor

Cliente fiável

Verificado pela Feefo

7 years ago

Helpful

Helpful,well informed and prompt

Mrs Julie Partlow

Verificado pela Feefo

7 years ago

O que Mrs Julie Partlow disse sobre The Luxury Holiday Company:

Adam was very professional and listened to what I wanted from the holiday. He was very prompt in getting back to me and the information he sent was very informative

Dr Edward Wojakovski

Verificado pela Feefo

7 years ago

O que Dr Edward Wojakovski disse sobre The Luxury Holiday Company:

I have still n’ont received my Tyra le documents . I also found the follow up after sale not too the expected level of the pre sale service

emarketing

The Luxury Holiday Company

7 years ago

Dear Mr Wojakovski

We are very sorry to hear you are not satisfied with the level of service we provided. Could you please contact us with more information about what you are unhappy with so we can investigate for you? You can contact me directly via laura.davey@theluxuryholidaycompany.com. We sent your documents on 20th June; if you have not yet received these please let us know and we will reissue them immediately.

Kind Regards

Laura Davey

– Client Relations Supervisor

Cliente fiável

Verificado pela Feefo

7 years ago

I haven't been on the holiday yet! However booking was great. Very quick to respond, the only travel company who bothered to call me about my enquiry. Been very helpful throughout.

Cliente fiável

Verificado pela Feefo

7 years ago

excellent service

Staff very helpful, made sure they understood my requirements and provided the options I requested and price comparable with booking direct in most cases

Cliente fiável

Verificado pela Feefo

7 years ago

Personal touch -- got back to me right away after I made an initial inquiry. Seemed very caring and personable.

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The Luxury Holiday Company Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?