Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

The Luxury Holiday Company Comentários

https://www.theluxuryholidaycompany.com

EXCECIONAL

Specialists in luxury and ultra-luxury holidays

Serviço

4.9

classificações no último ano

A apresentar todos os 308 comentários

Miss Louise Glen

Verificado pela Feefo

7 years ago

O que Miss Louise Glen disse sobre The Luxury Holiday Company:

Really good they did amend the quote after we had booked which is why only four stars as they had made a mistake quoting but errors happen and service has been good so do

Cliente fiável

Verificado pela Feefo

7 years ago

Great personable service. Very quick responses

Cliente fiável

Verificado pela Feefo

7 years ago

Pretty good, but we have to chase up on certain details

Laura Davey

The Luxury Holiday Company

7 years ago

Thank you for your comments with regards to your recent booking with The Luxury Holiday Company. We are sorry that you feel we have been slow with our response rate, however having investigated this there was an initial delay due to the flights requested being outside of booking range (travelling in January/February 2020). In addition we are still waiting on some hotel availability. I, however am confident that your consultant Alison has kept you up-to-date throughout this process, however my sincere apologies if we have not met your expectations.

If you would like to discuss any issues further please do not hesitate to contact me.

All the best,

Laura Davey

Client Relations

Miss Vicky James

Verificado pela Feefo

7 years ago

O que Miss Vicky James disse sobre The Luxury Holiday Company:

Dream holiday booking

Had amazing service from the first enquiry through to booking. Sophie totally understood what we wanted form our snowy honeymoon and had it so easy. I felt so excited after booking and had absolutely...

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Mrs Monika Vaucher De La Croix

Verificado pela Feefo

7 years ago

O que Mrs Monika Vaucher De La Croix disse sobre The Luxury Holiday Company:

Answered all questions and responded quickly and when they said they would.

Mr Gordon Anderson

Verificado pela Feefo

Newcastle upon Tyne

7 years ago

O que Mr Gordon Anderson disse sobre The Luxury Holiday Company:

Excellent service!

Pippa as been very helpful in advising and organising our proposed trip

Cliente fiável

Verificado pela Feefo

7 years ago

100% 5 Star Recommended

Sophie who booked our holiday and looked after us when we had a sudden death in the family has been fantastic. I could not have asked for any better services truly 100% satisfaction. I would be...

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Cliente fiável

Verificado pela Feefo

7 years ago

Excellent and fast communication with personal details.

Service fast and excellent. Exactly what i wanted. Definitely recommend to family and friends.

Mr Timothy Rickard

Verificado pela Feefo

7 years ago

O que Mr Timothy Rickard disse sobre The Luxury Holiday Company:

Extremely helpful and very easy to work with

Cliente fiável

Verificado pela Feefo

7 years ago

Unsure as to what they’re doing for the money - for example - i liaise with Belmond to give them my details and I contact people to self organise other parts ....rather bemused.....

Claire Benktander

The Luxury Holiday Company

7 years ago

Hi there

We were very sorry to hear your feedback regarding your holiday, both here and over the phone. As discussed during our conversation, we will now continue with any future correspondence over the telephone.

Thank you,

Kind regards,

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