The Landmark Trust Comentários

We were disappointed to read your review of Bromfield Priory Gatehouse and the other properties you visited, particularly as it does not reflect the standards to which these and our other Landmarks are maintained. We have shared your comments with the relevant team and, whilst we take all feedback seriously, we would also like to acknowledge the hard work and dedication of our housekeeping colleagues, who take such pride in presenting their buildings to a high standard. Guest feedback throughout 2026 has given Bromfield a cleanliness rating of 93% Excellent or Very Good. In addition, 93% of respondents told us they would stay again and would recommend Bromfield to their friends and family. It currently holds a Feefo rating of 4.7 out of 5, based on feedback from previous guests. We take the presentation of our properties extremely seriously and aim to provide every guest with a comfortable, relaxing, and enjoyable stay. While we respect every guest's right to share their experience, several of the statements made in this review are inconsistent with both our inspection records and the overwhelming majority of guest feedback we receive. We encourage prospective guests to read the full range of guest reviews and draw their own conclusions from the feedback available.

Thank you for taking the time to share your detailed feedback. We're pleased to hear you found Shute Gatehouse clean, comfortable, and enjoyed its unique character. We're sorry that the exceptional heatwave affected your stay, and we also apologise for the housekeeping issue you encountered on arrival. We appreciate your comments about the kitchen, facilities, and parking, and your feedback has been shared with the relevant teams to help us review where improvements can be made.