Satisfactory overall when booking. Need more flexibility with ability to book own seats on flights that was tedious compared to other companies
Riviera Travel
Riviera Travel
1 month ago
While we were please to hear that you found the booking process to be satisfactory, we regret to learn that the ability to book your own seats on these flights, compared less favourably to your experience with other companies. As you were part of a group booking, we could not release the PNR for your flight until 8-6 weeks prior to departure, as per the terms set by our partnered airline supplier. As soon as we received this, we understand that you were split from the group, given your PNR which enabled you to book your own seats.
Avaliações de produtos
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to post your feedback. We're pleased to hear that overall, you thought this river cruise was good. As we are always striving to enhance our guests' experiences your comments have been shared with the appropriate team at head office for review. We look forward to having the pleasure of your company on your next trip with us.
Data de compra: 05/08/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 4* rating
Avaliações de produtos
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that you enjoyed your first river cruise with us. It's wonderful to know that the Burgundy, the River Rhone & Provence Cruise exceeded your expectations. We hope to welcome you back on board for another memorable journey.
Excellent service - Very well organised itinerary and fantastic staff and crew on board Riviera Rose.
Riviera Travel
Riviera Travel
1 month ago
Thank you for your wonderful feedback. We are delighted to hear that you experienced excellent service and that our itinerary was well organised. It's also fantastic to know that you had such a positive experience with the staff and crew on board the Riviera Rose.
Avaliações de produtos
Riviera Travel
Riviera Travel
1 month ago
It's wonderful to hear how much you enjoyed your Douro Valley and Salamanca River Cruise aboard the Riviera Rose. We are so pleased that you found the ship beautifully appointed, the staff fantastic and attentive, and the food delicious. It's also great to know that you appreciated the stunning scenery and the interesting excursions, especially the vineyard meals and the visit to Salamanca.
The service experience with Riviera Travel was excellent, from the time of booking through the last day of the sail. All staff members were friendly and professional.
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your wonderful experience with us. We are delighted to hear that our service exceeded your expectations from booking through to the end of your journey, and that you found our staff to be friendly and professional. We appreciate you choosing Riviera Travel.
Avaliações de produtos
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Data de compra: 04/08/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Cancellation of the excursion to the Camargue was disappointing.
There was a mix up over our pick up taxi as the previous brochure stated we would have transport to the airport. We assumed it was...
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Riviera Travel
Riviera Travel
1 month ago
We are very sorry to hear about your disappointment with the cancellation of the excursion to the Camargue, and that there was a mix-up regarding your airport taxi. We also understand your frustration regarding the difficulty in reaching an agent by phone. We appreciate you sharing your experience with us.
Avaliações de produtos
Riviera Travel
Riviera Travel
1 month ago
Thank you for your review. We appreciate you taking the time to share your feedback regarding your recent holiday. We are pleased to hear that you could not fault the ship, staff, food, and tour guides, and we thank you for your 5-star rating. We understand that travelling during the summer months can be hot, and we appreciate you sharing your experience.
Data de compra: 05/08/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Avaliações de produtos
Riviera Travel
Riviera Travel
1 month ago
We are delighted to hear that you thoroughly enjoyed your time on board and the 3-day add-on. It's wonderful to know that Tony, Andre, Georgi, and the entire crew made your experience so organised, professional, and fun. We are also pleased that the food, drink, accommodation, and all services met your expectations. It's great to hear that Annecy, Lake Geneva, and Glacier 3000 was a wonderful tour, and that Nicolas's guidance, information, and organisation were so appreciated, including the thoughtful keepsake. We truly value your recommendation.
Data de compra: 15/08/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Riviera Travel
Riviera Travel
1 month ago
Thank you for your 5* rating
Avaliações de produtos
Riviera Travel
Riviera Travel
1 month ago
We are sorry to hear that the scenic experience of the cruise was not as you had hoped, and that there wasn't much to see on the riverside. We are delighted that you enjoyed the coach-based excursions, and particularly the Gorges d'Ardeche. It is also wonderful to hear that the service and facilities on board were excellent.
Everything from booking to cruise was slick and well organised, only slight neg was luggage labels were self printed prefer them to be provided
Avaliações de produtos
Suportes multimédia carregados
Ver todos os (4) suportes multimédia
Data de compra: 07/08/2026
0
Partilhar
Cliente fiável
Verificado pela Feefo
1 month ago
Very good
Riviera Travel
Riviera Travel
1 month ago
We're sorry to hear your experience wasn't entirely positive. We appreciate you sharing your feedback and hope we have the opportunity to provide you with a better experience in the future.
Riviera Travel
Riviera Travel
1 month ago
We're pleased to hear that you thought our customer service was very good.
Avaliações de produtos
Riviera Travel
Riviera Travel
1 month ago
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience.
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback. We are sorry to learn that you felt guests were being encouraged to sit together. As you have not provided further details regarding the circumstances surrounding this comment, we are unfortunately unable to fully investigate or respond to your concerns. Should you wish to elaborate, we would welcome the opportunity to review your feedback in greater detail.
Well organised and planned. Helpful and knowledgeable.
Riviera Travel
Riviera Travel
1 month ago
We are so pleased to hear that your experience with Riviera Travel was well organised and planned, and that our team was helpful and knowledgeable. We strive to provide exceptional service on every journey.
Avaliações de produtos
Suportes multimédia carregados
Ver todos os (7) suportes multimédia
Riviera Travel
Riviera Travel
1 month ago
Thank you for taking the time to share your feedback on the Seine Paris and Normandy River Cruise for Solo Travellers. We are delighted to hear that you had a very enjoyable trip and that the visits to Monet's Garden and Honfleur were special highlights for you. It's wonderful to know that everything was well organised and planned, and that our staff were helpful and courteous. We appreciate your recommendation and are pleased you would recommend the experience.
Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.