Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Hobbs Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/hobbs | Feefo

Cliente fiável

4 years ago

Data de compra: 12/04/2021

It took almost 3 weeks to receive my delivery. After chasing I found out 2 items from my solo order was missing. DX could not locate so it went back to in store where they were finally found and...

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Jake C

Hobbs

4 years ago

Hello there, Thanks for taking the time to leave us feedback on your delivery experience, I am truly sorry for the delay regarding your orders delivery as I can assure you that is far from the standard of service we strive to provide. I have raised this further internally to ensure this issue is fully addressed as we would never accept this standard of service for one of our customers, I am however glad to hear you received your order and I hope that your new purchases prove to be a brilliant addition to your wardrobe. kind regards,

Avaliações de produtos

0

Cliente fiável

4 years ago

Data de compra: 12/04/2021

Annoying and not hobbs standard

Trainers were faulty and poor and had to be returned.

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.Kind regards.

Avaliações de produtos

0

MM

MRS DEBBIE MAGER

Maidenhead

4 years ago

Data de compra: 11/04/2021

O que MRS DEBBIE MAGER disse sobre Hobbs:

Excellent quality!

Order arrived promptly, very pleased with the gorgeous quality of the clothes, love the blue linen jumpsuit.

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very happy to hear you are satisfied with the quality of your new garment. We are glad to hear the material and fit are perfect for you. Kind regards.

Avaliações de produtos

0

MG

MS SUE GREEN

4 years ago

Data de compra: 11/04/2021

O que MS SUE GREEN disse sobre Hobbs:

Pretty Summer Dress

Service was good, postage rather expensive and a higher purchase price than other retailers for free postage

Sarah Hocking

Hobbs

3 years ago

Hello Sue, Thank you for taking the time to provide us with your feedback. Its great to hear our overall service to you was great and glad that you love the summer dress. It is a lovely addition to your wardrobe. Have a nice day and have a happy new year! Many thanks Sarah

Avaliações de produtos

0

MB

MRS ANNE BOURNE

4 years ago

Data de compra: 11/04/2021

O que MRS ANNE BOURNE disse sobre Hobbs:

Poor customer service no chat available, store did not answer phone nor any response to a tweet

Emily Edwards

Hobbs

3 years ago

Hello there. Thank you for your feedback. I am sorry to hear that you are not satisfied with your service. Rest assured we will take this problem into account.

Avaliações de produtos

0

Cliente fiável

4 years ago

Data de compra: 11/04/2021

Great purchase

Fast delivery. Well packed. Lovely dress, just my colour. Fabric much heavier than appears and beautifully made. Just trying to decide whether to keep it though as a little large but smaller size...

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Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very happy to hear you are satisfied with the quality of your new garment. We are glad to hear the material and fit are perfect for you. Kind regards.

Avaliações de produtos

0

ML

MRS CAROLYN LANCASTER

4 years ago

Data de compra: 15/04/2021

O que MRS CAROLYN LANCASTER disse sobre Hobbs:

Great dress at a fantastic price!

Arrived promptly but could have been packaged better as it arrived creasesd and creases are still in!

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very happy to hear you are satisfied with the quality of your new garment. We are glad to hear the material and fit are perfect for you. Kind regards.

Avaliações de produtos

0

MP

MRS JANICE PEAGAM

4 years ago

Data de compra: 10/04/2021

O que MRS JANICE PEAGAM disse sobre Hobbs:

Excellent Products

The service was excellent, website easy to use and delivery was within the stated timeframe. I have used Hobbs on line before and certainly will do again in the future.

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very happy to hear you are satisfied with the quality of your new garment. We are glad to hear the material and fit are perfect for you. Kind regards.

Avaliações de produtos

Jake C

Hobbs

4 years ago

Hi there, Thanks for taking the time to leave us feedback on your Pelham Cross Body bag, I am very sorry to hear that the material was not up to the high standard of production we strive to provide and can assure you this will be investigated to ensure this fault is not a manufacturing issue. I hope you have since received a swift refund and found a replacement that is a perfect match for you. Kind regards,

0

Cliente fiável

4 years ago

Data de compra: 11/04/2021

Great service and easy returns

Delivery was spot on and as I ordered 2 dresses for size the returns process was very slick

Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very happy to hear you are satisfied with the quality of your new garment. We are glad to hear the material and fit are perfect for you. Kind regards.

Avaliações de produtos

0

MB

MS SHIRLEY BARRETT

4 years ago

Data de compra: 11/04/2021

O que MS SHIRLEY BARRETT disse sobre Hobbs:

Quality jeans

Usual good experience ordering and delivery of items. Ordered 2 different styles of jeans, the marla straight and the gia sculpting to compare. Ordered my usual size and both fit. I preferred the...

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Emma Blandford

Hobbs

4 years ago

Hi there, Thank you for taking the time to leave us feedback and I am very happy to hear you are satisfied with the quality of your new garment. We are glad to hear the material and fit are perfect for you. Kind regards.

Avaliações de produtos

0

Hobbs Comentários

HARPER SQ DRESSOutros comentários a este produto (3)Ver Web site do ProdutoWasn’t keen on the Overall look as advertised

ALBA DRESSOutros comentários a este produto (8)Ver Web site do Produto

ALBA DRESSOutros comentários a este produto (7)Ver Web site do Produto

IVANA TROUSEROutros comentários a este produto (5)Ver Web site do Produto

FIONA DRESSOutros comentários a este produto (4)Ver Web site do ProdutoNice fit, true to size, lovely colours and beautiful quality.

FIONA DRESSOutros comentários a este produto (7)Ver Web site do ProdutoAs above have kept both sizes

LINEN GABBIE JUMPSUITOutros comentários a este produto (3)Ver Web site do ProdutoAbsolutely love this jumpsuit. Very stylish and good fit.

FIONA DRESSOutros comentários a este produto (22,234)Ver Web site do ProdutoA basic but pretty summer day dress. A little longer than that style is normally.

ORLA SANDALOutros comentários a este produto (18)Ver Web site do ProdutoGood style and fits well !

OLIVIA DRESSOutros comentários a este produto (22,234)Ver Web site do ProdutoBeautifully made dress. Fabric heavier than it looks.

AMELIE DRESSOutros comentários a este produto (7)Ver Web site do ProdutoA really lovely dress for a special occasion beautiful colours and fits

MARILYN SCARFOutros comentários a este produto (4)Ver Web site do ProdutoAn absolutely beautiful scarf, it folds and drapes well and is a fabulous accessory to the dress I bought it to go with. It will certainly brighten up my summer.

BRIELLE SCARFOutros comentários a este produto (10)Ver Web site do ProdutoGorgeous shades of green and a wonderfully soft fabric make this scarf the ideal accent piece to go with my new summer dress. I’m absolutely thrilled with it.

PELHAM CROSS BODYOutros comentários a este produto (14)Ver Web site do ProdutoWhen I unwrapped the bag I noticed that the tissue paper was stained the colour of the bag, so for that reason I decided to return it in case it stained my clothes as I wore it next to them. I was...Ler todos

ROBYN NECKLACEOutros comentários a este produto (13)Ver Web site do ProdutoAn absolutely beautiful necklace that is very understated and looks beautiful against the fabric of my new summer dress. I’m going to enjoy wearing it throughout the summer season.

CARLY DRESSOutros comentários a este produto (22,234)Ver Web site do ProdutoBeautiful dress although a bit long so will need taking up as I am only 5ft 4

CARLY DRESSOutros comentários a este produto (22,234)Ver Web site do ProdutoGreat fit although bit long

MARLA STRAIGHT JEANSOutros comentários a este produto (3)Ver Web site do ProdutoI returned these as I ordered 2 different styles. Denim felt rough compared to the other ones. But well made and flattering

GIA SCULPTING JEANOutros comentários a este produto (22,234)Ver Web site do ProdutoKept these. Flattering, comfy, well made and denim soft to the touch.

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?