Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Hargreaves Lansdown Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 3,403 comentários

valued clientHEHamilton

Portsmouth

4 years ago

O que valued clientHEHamilton disse sobre Hargreaves Lansdown:

Great to deal with

Very understanding and easy to get the answer one is asking

Helpdesk team

Hargreaves Lansdown

4 years ago

Hello, Thanks for taking the time to leave a review. All the best, Lucie

Data de compra: 20/07/2021

valued client

4 years ago

O que valued client disse sobre Hargreaves Lansdown:

Real Human Service

1. No long phone queue 2. No endless options to listen too. 3. Speaking to a knowledgeable service agent at the outset.

Helpdesk team

Hargreaves Lansdown

4 years ago

Hello, We constantly strive to provide the best possible customer service and to enable our clients to make informed decisions, so it's great to hear that this has been your experience. Thanks for sharing. Best wishes, Lucie

Data de compra: 20/07/2021

Cliente fiável

4 years ago

Good communications

Good communication, helpful information and very useful reports and portfolio summary

Helpdesk team

Hargreaves Lansdown

4 years ago

Hi, Thanks for sharing your review. Best wishes, Lucie

Data de compra: 20/07/2021

valued client

4 years ago

O que valued client disse sobre Hargreaves Lansdown:

Great service.

I've used them for years. If I've ever needed to ring them, the phone is always promptly answered and any questions I might have are resolved.

Helpdesk team

Hargreaves Lansdown

4 years ago

Hello, It's fantastic to know that you've received great service from us. Thanks for taking the time to leave a review. All the best, Lucie

Data de compra: 20/07/2021

Cliente fiável

4 years ago

Consistently excellent.

Client for 20 years. Service is always excellent. Prompt to answer phone enquiries. Secure messaging service. Courteous staff.

Helpdesk team

Hargreaves Lansdown

4 years ago

Hi, It's great to hear that you've been experiencing the high levels of customer service that we strive for over these past 20 years. Thanks for taking the time to share your experience. All the best, Lucie

Data de compra: 20/07/2021

Cliente fiável

4 years ago

Reliable, polite and professional

Easy (usually) to contact on phone. Reliable IT. Polite and professional people, whether on phone or in writing. No errors (yet!)

Helpdesk team

Hargreaves Lansdown

4 years ago

Hi, Thanks so much for taking the time to leave a review. It's great to hear that you have been happy with our service. Best wishes, Lucie

Data de compra: 20/07/2021

valued client

4 years ago

O que valued client disse sobre Hargreaves Lansdown:

Overall very convenient but not without exceptions

All seems designed to help the client, Not over impressed with the JP Morgan recommendation put together by HL staff. Should make it easier to find out how you pay for and select your shares....

Saiba mais

Helpdesk team

Hargreaves Lansdown

4 years ago

Hi, Thanks for leaving a review. I’m sorry to hear this. We have some useful tutorials available on how to buy shares, also if there’s a share you’re interested in which isn’t available on the HL Platform, then please contact our Helpdesk and we can look to make this available. Should you ever need a hand with anything our Helpdesk will gladly help, so please don't hesitate to get in touch. Take care, Parvez

Data de compra: 15/07/2021

Christine Rattenbury

Porthcawl

4 years ago

O que Christine Rattenbury disse sobre Hargreaves Lansdown:

They help me with my Royal Mail shares and they are a trusted Company andf

They are very helpful Company

Helpdesk

Hargreaves Lansdown

4 years ago

Hi, Thanks for sharing your review. Best wishes, Lucie

Data de compra: 14/07/2021

valued client

4 years ago

O que valued client disse sobre Hargreaves Lansdown:

Very helpful staff, no waiting for hours on the phone either......not a single covid excuse....how refreshing.

Helpdesk

Hargreaves Lansdown

4 years ago

Hi, Thanks for sharing your review. It's brilliant to hear that you've had such a good experience when contacting our Helpdesk. We hope you continue to enjoy using the HL platform. All the best, Lucie

Data de compra: 13/07/2021

Cliente fiável

4 years ago

Simple and effective

Simple, effective systems to offer a service that other financial institutions don't appear to offer.

Helpdesk

Hargreaves Lansdown

4 years ago

Hello, Thanks for taking the time to leave a review of our platform. Please don't hesitate to contact our Helpdesk team if you're ever in need of assistance. Best wishes, Lucie

Data de compra: 13/07/2021

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Hargreaves Lansdown Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?