Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Freedom Health Insurance Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 181 comentários

Cliente fiável

Verificado pela Feefo

9 years ago

Price seemed okay.But when i got to pay the next months fee i couldnt find any bank details where to py it. So i wrote them at least two times. And then 2-3 days later i managed to get someone on...

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Freedom Health Insurance

9 years ago

Thank you for taking the time to get in touch and I’m sorry that you experienced difficulty contacting us to make the monthly payments for your Freedom Elite plan.

I understand that the timing of the payments has now been explained to you and that you are happy with the outcome.

However, if you would like to discuss this further, please don’t hesitate to contact me personally on 01202 756350 or email r.smith@freedomhealthinsurance.co.uk

Robert Smith

Distribution Manager

Data de compra: 03/04/2017

Cliente fiável

Verificado pela Feefo

9 years ago

I purchased Freedom Health Insurance through Advo my advisors. From my point of view everything went smoothly. I was informed of your responses at each stage.

Freedom Health Insurance

9 years ago

Thank you for your feedback. We are glad we've managed to provide a smooth and easy application process. Should you have any questions, please do not hesitate to contact us.

Kind regards,

Freedom Health Insurance Team

Data de compra: 10/04/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Bad customer service

I sent an email asking for more details about my coverage, but didn't get a response. They call only to take more money. I don't think that will help me if I need to use the insurance.

Freedom Health Insurance

9 years ago

We are really sorry about your experience. We always try to answer all customers inquiries in 24 hours or the first working day after they have been received. For some reason, your original email never got to us. We are currently looking into this technical issue in order to avoid any future problems.

Hopefully, we have now managed to answer all of your questions. If you need to contact us in the future, you can either do it via phone 0800 999 2013 or by email to info@freedomhealthinsurance.co.uk

Freedom Health Insurance Team

Cliente fiável

9 years ago

I had a call from the company that they didn't get my email. I resent my request.

Data de compra: 01/03/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Great customer service

Easy to set up & very helpful staff. It always felt like I was talking to real friendly people.

Freedom Health Insurance

9 years ago

Thank you for your feedback. We are pleased to hear that you are happy with our service. If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

Data de compra: 01/03/2017

Neil

Verificado pela Feefo

9 years ago

O que Neil disse sobre Freedom Health Insurance:

simple quick and uncomplicated

Freedom Health Insurance

9 years ago

Thank you for your feedback. We are pleased to hear that you are happy with our service. We are always trying to make the entire process as quick and easy as possible. If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

Data de compra: 06/04/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Good customer service

Freedom Health Insurance

9 years ago

Thank you for your feedback. We are pleased to hear that you are happy with our customer service. If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

Data de compra: 16/03/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Well done!

Smooth transfer and efficient service

Freedom Health Insurance

9 years ago

Thank you for your feedback. We are pleased to hear that you are happy with our service. If you have any further questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

Data de compra: 17/02/2017

Alexander

Verificado pela Feefo

9 years ago

O que Alexander disse sobre Freedom Health Insurance:

very helpful and informative

Freedom Health Insurance

9 years ago

Thank you for your feedback. We are glad we've managed to answer all your questions and provide a good customer service. Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

Data de compra: 02/02/2017

Sally

Verificado pela Feefo

Hornchurch

9 years ago

O que Sally disse sobre Freedom Health Insurance:

Wide Cover and Competitive rates of premium

The policy offered was very extensive and covered my favoured choice of London Hospitals and provided very good aftercare facilities which are very important in supporting patients discharged from...

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Freedom Health Insurance

9 years ago

Thank you for your comprehensive feedback. We are pleased to hear that you were happy with your experience and with our product. This helps us a lot.

Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

Data de compra: 17/02/2017

Cliente fiável

Verificado pela Feefo

9 years ago

Daniel

Freedom Health Insurance

9 years ago

Thank you for your feedback. We are pleased to hear that you were happy with your experience. Should you have any questions, please do not hesitate to contact us.

Kind Regards,

Freedom Health Insurance Team

Data de compra: 01/02/2017

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Freedom Health Insurance Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?