Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

ExoticDirect Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 1,993 comentários

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

The process from submitting my claim to receiving the amount claimed was around 14 days. Couldn’t of been easier. Very good

Hayley

ExoticDirect

8 years ago

Hi Dave.

Thank you so much for taking the time to leave your positive review.

We are so glad you are happy with our service and you found the claims process easy and straightforward.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Not enough information

I did not receive a renewal notice so had no idea that Spikes insurance had ran out. I did find a message on my home phone a couple of days ago letting me know but it had already ran out at that...

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Sarah

ExoticDirect

8 years ago

Hi Susan,

Thank you very much for your feedback, we are very sorry that you did not receive your renewal documents.

We will be in touch shortly to discuss with you directly and confirm your details.

Kind Regards,

The Exotic Direct Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Not at all.

I find Exotic pets insurance a great company to be with.renewal is very straight forward and always there is someone at the end of the phone to speak to .

Sarah

ExoticDirect

8 years ago

Hi Suzanne,

Thank you very much for your review, we are very glad you found your renewal straight forward and are always happy to help!

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

no customer service

i receive paperwork for this policy yearly, there is never no contact from the company.

Martin

ExoticDirect

8 years ago

Hi Linda, Thanks for taking the time to leave your review, our policies renew each year. Within the renewal documents we provide you with information around any changes that have been made, we appreciate people lead busy lives and feel this is the best way to renew.If you have any questions or need any help with your policy please don't hesitate to get in touch on 0345 982 5505 or email to enquiries@exoticdirect.co.uk

Have a lovely weekend

the Exotic Direct Team

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

I haven’t had to claim yet do can’t rate on that but renewal was quick and easy I didn’t have to do anything

Martin

ExoticDirect

8 years ago

Hi Susan,

Many thanks for your review and we are pleased to note that you found the renewal process quick and easy.

Kind regards,

Exotic Direct Team

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Customer service was polite and informative as always.

Martin

ExoticDirect

8 years ago

Hi Tony,

Many thanks for your kind review and pleased to hear that you found the customer service polite and informative.

Kind regards,

Exotic Direct Team

Cliente fiável

8 years ago

Yes I would recommend to other people The service is very good

Martin

ExoticDirect

8 years ago

Hi

Many thanks for your kind comments and we are delighted to hear that you found the service very good.

Kind regards,

Exotic Direct Team

Trusted Customer

8 years ago

Suportes multimédia carregados

Renewal was easy, couldn't have been any easier.

Ver todos os (1) suportes multimédia

O que Trusted Customer disse sobre ExoticDirect:

Renewal was easy, couldn't have been any easier.

Never had to face a thing to renew, all taken care of, thanks.

Martin

ExoticDirect

8 years ago

Hi Stephen,

Many thanks for your review and pleased to hear that you found the renewal process so easy,

kind regards,

Exotic Direct Team

Cliente fiável

8 years ago

Bish, Bash, Bosh

ExoticDirect have been amazing at handling my claim. They are very friendly and helpful! Vicky handled my claim and was more than happy to answer any queries I had and kept me updated with my claim.

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for taking the time to leave your positive review.

We have passed your feedback to Vicky and we hope you continue to be happy with our service.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

No need to improve

I haven't had to make a claim yet thank goodness

Alec

ExoticDirect

8 years ago

Dear Miss Taylor,

Thank you for giving our pet insurance such a positive review. It really means a lot to us here on the Exotic Direct team.

We all hope you never need to make a claim, but if you should need to, then please do give us a call and a member of the team will be happy to take you through the process.

Best regards,

The Exotic Direct Team

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Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

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ExoticDirect Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?