Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

ExoticDirect Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 1,993 comentários

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Very helpful and quick would highly recommend

Great company very helpful and fast would highly recommend

Hayley

ExoticDirect

8 years ago

Hi Laura.

Thank you so much for taking the time to leave your positive review.

We are so glad you found our service helpful and quick and that you would recommend us in the future.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Making it easy at times of stress

I have been using Exotic Direct for many years now. Each and every claim has been paid up with no bother at all and with very little effort from me. What I like most is the sympathetic nature of the...

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Hayley

ExoticDirect

8 years ago

Hi Jackie.

Thank you so much for taking the time to leave your positive review.

We are so glad you are happy with the service provided over the years and we hope we can continue to help you whenever you need us.

Kind Regards

The Exotic Direct Claims Team.

Cliente fiável

8 years ago

Wonderful Company, made a difficult time much easier

I have had insurance with Exotic Direct for just over a year now, and until very recently have never had to make a claim on any sort of pet insurance, but had heard lots of horror stories about how...

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Hayley

ExoticDirect

8 years ago

Hi Victoria.

Thank you so much for leaving your positive review and for your lovely feedback.

We are glad that we were able to assist you in your difficult time and we are sorry to hear of the loss of your beloved Jasper.

Kind Regards

The Exotic Direct Claims Team.

Cliente fiável

8 years ago

Straightforward process

A very positive expeeience. No hassle

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for taking the time to leave your positive review.

We are so glad you found our claims process positive and hassle free.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Higher cover ... vet fees have increased alarmingly

They always look after my animals and the renewal was a good price and was done smoothly with no hitches I can find no fault with this insurance company

Sarah

ExoticDirect

8 years ago

Hi Roger,

Thank you very much for taking the time to leave your review, we are so pleased to hear that you were happy with your renewal and with us!

Kind Regards,

The Exotic Direct Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

Always there when I need them

Sarah

ExoticDirect

8 years ago

Dear Mr & Mrs Jewell,

Thank you for taking the time to leave your lovely review, we really appreciate hearing these comments from you.

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

My blue breasted amazon parrot was very poorly and the staff at strathmore vets were amazing, and also exotic direct insurance made paying my bills easy and efficiently

Hayley

ExoticDirect

8 years ago

Hi Lisa.

Thank you so much for taking the time to leave your positive review.

We are so glad you are happy with our service.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

I’d managed to get dates confused a the insurance for our tortoise lapsed (had emails etc from Exotics Direct, I just got the date wrong). The following day they called and after a pleasant phone...

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Sarah

ExoticDirect

8 years ago

Hi Antony,

Thank you very much for your review,

We are very pleased that we were able to help with your renewal for your tortoise, and happy to help in the future.

Kind Regards,

The Exotic Direct Team.

Trusted Customer

Uttoxeter

8 years ago

Suportes multimédia carregados

Ver todos os (1) suportes multimédia

O que Trusted Customer disse sobre ExoticDirect:

Mushu and I are really happy with the service we have received during the past 4 years. Easy to purchase the insurance suitable for our needs. Thank you and all the best.

Sarah

ExoticDirect

8 years ago

Hi Joanna and Mushu,

Thank you so much for taking the time to leave your lovely review, we are very pleased to hear that you are both happy with our service!

Kind Regards,

The Exotic Direct Team.

Trusted Customer

8 years ago

O que Trusted Customer disse sobre ExoticDirect:

very easy to claim and prompt payment although would prefer if payment could be made by BACs instead of cheque

Hayley

ExoticDirect

8 years ago

Hi Melanie.

Thank you for taking the time to leave your feedback.

We are hoping to look into this in the future and we have taken your comments on board.

Kind Regards

The Exotic Direct Claims Team.

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Feefo Trusted Service Awards

Os nossos prémios independentes reconhecem as melhores marcas em termos de serviço de apoio ao cliente. Os vencedores são decididos com base nas classificações que recebem por parte dos seus clientes.

O que são os Trusted Service Awards

Porquê confiar nas avaliações da Feefo?

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ExoticDirect Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?