Thus far, all my interactions with Emerald Life have been swift and slick - such a welcome change from the many other financial institutions I have dealt with in recent years!
Steve Wardlaw
Emerald Life
7 months ago
Many thanks for your kind words and we hope that these interactions will continue!
Kind regards
Emerald Customer Service
The phone was answered straightaway. The advisor (Adrian) was very helpful and friendly. The quote and later setting up the payment and policy were delivered smoothly and promptly.
Steve Wardlaw
Emerald Life
8 months ago
Dear Elizabeth,
Thank you for your kind words. We have passed that feedback to Adrian who was very pleased indeed! We are glad that we could be of assistance.
Kind regards
Emerald Customer Service
Dear C, thank you for your kind words. We spend extra time selecting and training our call centre staff as we know if makes a real difference for our customers.
Have a great week!
Emerald Customer Service
Lots of choices ranging in price and cover. Basic to comprehensive with different value options. Personalised by adding extra if required. Wedding insurance covers deposits already paid before...
Ler todos
Steve Wardlaw
Emerald Life
10 months ago
Dear Lorraine, Thank you for your kind words - we do try to be responsive to customer needs and if you have any questions going forward please do not hesitate to contact us.
Emerald exists because of the disappointing experiences that many of us have had when buying insurance.
We have removed discriminatory terms in our policies; terms that still exist with other insurers
We have added in features that reflect the diversity of today's society.
Our call centre and claims handling staff undergo Emerald-specific diversity training to meet the needs of ALL our customers.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Emerald exists because of the disappointing experiences that many of us have had when buying insurance.
We have removed discriminatory terms in our policies; terms that still exist with other insurers
We have added in features that reflect the diversity of today's society.
Our call centre and claims handling staff undergo Emerald-specific diversity training to meet the needs of ALL our customers.
