I am only rating on the basis of the purchase experience, as that is the only interaction I have had. I bought wedding insurance from Emerald. I chose them because I liked the ethos behind their...
Ler todos
Steve Wardlaw
Emerald Life
4 months ago
Many thanks for your kind words about our ethos and we wish you all the best.
Kind regards
Emerald Customer Service
My experience was not good, but the premium for building insurance was good
I had purchased building insurance as owning the freehold of the property which split into two flats, which present issues.
The initial quote (2023-2024) was OK. The renewal showed a 40% increase in the premium. Not good. After I cancelled the policy, by phone and e-mail, the premium for 2024-2025 was still deducted from...
Ler todos
Steve Wardlaw
Emerald Life
6 months ago
Thank you for your comments. The company chairman has reached out to you with an offer and an apology. This was our oversight and we apologise.
Cliente fiável
6 months ago
Thank you. When the funds have been reimbursed to my account and my bank has informed me of the charges for the overdraft I will get back to you.
Cliente fiável
6 months ago
I'm still waiting for the sum of £897.22 to be reimbursed to my bank account. I am at my overdraft limit. Please ensure that these funds are returned to my account by 6 Dec at the latest.
Adrian was excellent. He quickly resolved and unblocked a tricky building insurance problem that other firms couldn't.
Steve Wardlaw
Emerald Life
6 months ago
Dear Charles, we have passed on your remarks to Adrian. We hope that we specialise in solving problems for customers while some of the bigger insurers are not so engaged. Thank you again.
Emerald Customer Service
Emerald exists because of the disappointing experiences that many of us have had when buying insurance.
We have removed discriminatory terms in our policies; terms that still exist with other insurers
We have added in features that reflect the diversity of today's society.
Our call centre and claims handling staff undergo Emerald-specific diversity training to meet the needs of ALL our customers.
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Emerald exists because of the disappointing experiences that many of us have had when buying insurance.
We have removed discriminatory terms in our policies; terms that still exist with other insurers
We have added in features that reflect the diversity of today's society.
Our call centre and claims handling staff undergo Emerald-specific diversity training to meet the needs of ALL our customers.
