Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Waltons Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

TC

Trusted Customer

9 years ago

O que Trusted Customer disse sobre Waltons:

Rude & unhelpful

Delivery on time. Customer service terrible on the phone during sales call. Not helpful and rude. The shed was advertised with free wood treatment which didn't come with the delivery. When i...

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Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried calling you earlier and left a voice message which I hope you will be able to pick up later. Please accept my apologies that you were not entirely satisfied with the service you have received from Waltons. If we can help further please do not hesitate to contact us on 0800 029 1000 or service@waltons.co.uk.
Kindest regards,
Kirstie - Waltons Team

Avaliações de produtos

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried calling you earlier and left a voice message which I hope you will be able to pick up later. I am sorry to hear that you are not completely satisfied with your new tongue and groove shed. As previously offered, we are more than happy to replace required parts and if you could please call us on either 0800 029 1000 or email to service@waltons.co.uk we will get this resolved for you.
Kindest regards,
Kirstie - Waltons Team

Data de compra: 12/04/2017

0

Cliente fiável

9 years ago

Was looking for a cheap shed, but not flimsy. Have had cheap sheds from big high street names, and for my budget, were terrible quality. Was recommended waltons. Easy to buy with good descriptions...

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Waltons

9 years ago

Good afternoon,

I am delighted to know that you are happy with all the aspects of the service provided, from the easy and informative ordering system to our fantastic delivery driver. I am so pleased that you are happy with the quality of your overlap shed and that you are impressed to others you have purchased from various suppliers in the past. Your wonderful feedback is much appreciated and I am sorry to learn of the crack, but glad this was easily resolved. Thank you once again!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Waltons

9 years ago

Good afternoon,

I am delighted to know that you are happy with all the aspects of the service provided, from the easy and informative ordering system to our fantastic delivery driver. I am so pleased that you are happy with the quality of your overlap shed and that you are impressed to others you have purchased from various suppliers in the past. Your wonderful feedback is much appreciated.

Kindest regards,

Kirstie - Waltons Team

Data de compra: 12/04/2017

0

Cliente fiável

9 years ago

Poor

It was the worst customer service ever . They cancelled the delivery twice but didn't even have the courtesy to call or even a mail . I lost two days off just waiting for the delivery but some how...

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Waltons

9 years ago

Good afternoon,
Thank you for your feedback, I have tried calling earlier and have left you a voice message which I hope you will be able to pick up later. Please accept my sincere apologies once again for the issues you have experienced with our courier on the day of delivery, from investigating this with them it looks like there was a problem with your address when it integrated onto their system missing off a vital part of the first line. If there is anything we can do for you in the future please don’t hesitate to give us a call on 0800 029 1000.
Kindest regards
Kirstie - Waltons Team

Avaliações de produtos

Waltons

9 years ago

Good afternoon,
Thank you for your feedback, I have tried calling earlier and have left you a voice message which I hope you will be able to pick up later. Please accept my sincere apologies once again for the issues you have experienced with our courier on the day of delivery, from investigating this with them it looks like there was a problem with your address when it integrated onto their system missing off a vital part of the first line. If there is anything we can do for you in the future please don’t hesitate to give us a call on 0800 029 1000.
Kindest regards
Kirstie - Waltons Team

Data de compra: 12/04/2017

0

Cliente fiável

9 years ago

Better Service Elsewhere

Very little communication. The shed was supplied by a different part of the company, and even though I requested an order update I received no communication from them whatever. The first I knew of...

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Derek

Waltons

9 years ago

We are sorry to hear this. A dispatch email was sent out to you on the 13th April and we are sorry if you have not received this. It may have been picked up by your junk mail filter, so it may be worth checking there.

Avaliações de produtos

Data de compra: 12/04/2017

0

Cliente fiável

9 years ago

Good Service

Delivered promptly and the driver was good enough to deliver around the back

Waltons

9 years ago

Good afternoon,
I am pleased to hear that you are happy with the service you have received and that our driver was helpful on the day of delivery. Thank you for your feedback!
Kindest regards,
Kirstie - Waltons Team

Avaliações de produtos

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried calling earlier and left a voice message which I hope you will be able to pick up later. I am sorry to hear that you are not entirely happy with your new tongue and groove shed and if you can contact us on either 0800 029 1000 or service@waltons.co.uk and we will gladly help resolve any outstanding issues.
Kindest regards,
Kirstie - Waltons Team

Data de compra: 12/04/2017

0

Cliente fiável

9 years ago

Summer house

Arrived on time, very happy

Waltons

9 years ago

Good afternoon,

It is wonderful to know that you are happy with the service you have received and I thank you for taking the time to provide us with your great review.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 12/04/2017

0

TC

Trusted Customer

Reading

9 years ago

O que Trusted Customer disse sobre Waltons:

Great product.very helpful delivery driver too

Waltons

9 years ago

Good afternoon,

It is wonderful to know that you are pleased with the service you have received. Thank you for your feedback!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 12/04/2017

0

Cliente fiável

9 years ago

Excellent service and product.

Excellent customer service while ordering. Product delivered free of charge and is in excellent condition. Delivery team were very helpful and happy to unload the product where requested. Would...

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Waltons

9 years ago

Good afternoon,

It is great to know that you are very happy with the excellent service you have received from Waltons and that you would happily recommend us to others! Your kind review is much appreciated!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 05/04/2017

0

TC

Trusted Customer

9 years ago

O que Trusted Customer disse sobre Waltons:

Excellent

Excellent customer service - had rung over the dimensions of the tree house and on both occasions I had the information required quickly.

Waltons

9 years ago

Good afternoon,

It is great that you found the service provided to be of excellent quality and we thank you for taking the time to write your review.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 10/04/2017

0

Cliente fiável

9 years ago

Excellent service

Shed was delivered 2days before it was scheduled to be erected which allowed me enough time to paint it. When they came to fit, very professional, quick and tidy. Looks great!

Waltons

9 years ago

Good afternoon,

I am pleased to know that you are happy with the level of service received and your tongue and groove shed. We appreciate you taking the time to provide us with your positive review!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 08/04/2017

0

Waltons Comentários

Waltons 6 x 4 Green Skylight Plastic ShedMais avaliações deste produtoVer Web site do ProdutoStay away from them .poor service

33m x 3m Waltons Log Cabin StudioMais avaliações deste produtoVer Web site do ProdutoNice summerhouse very happy

6ft x 6ft Hazel Hurdle Fencing PanelMais avaliações deste produtoVer Web site do ProdutoGreat product.delivery driver very helpful too.

Waltons 10 x 10 Helios SummerhouseMais avaliações deste produtoVer Web site do ProdutoVery happy with the summerhouse. Excellent size. Well made with great instructions to put together. Everything arrived together.

7 x 5 Waltons Honeypot Poppy Tower Wooden Playhouse with SlideMais avaliações deste produtoVer Web site do ProdutoGood quality timber and finish very professional. Disappointed with the OS board used for flooring and also the balcony covering - as photo indicated cladding like the house.

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?