Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

Waltons Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

TC

Trusted Customer

9 years ago

O que Trusted Customer disse sobre Waltons:

I asked for an afternoon delivery but it was delivered early morning

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried to call you a few of times today unfortunately I couldn't get through. I have checked on our system and it appears that you selected and paid for an AM delivery, which we have completed. Should you have any further queries, please don't hesitate to contact me on either 0800 029 1000 or via e-mail to service@waltons.co.uk.
Kindest regards,
Kirstie - Waltons Team

Avaliações de produtos

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried to call you a few of times today unfortunately I couldn't get through. I'm sorry that you are not entirely satisfied with your new Bramble Playhouse, should you have any further queries, please don't hesitate to contact me on either 0800 029 1000 or via e-mail to service@waltons.co.uk.
Kindest regards,
Kirstie - Waltons Team

Data de compra: 06/04/2017

0

TC

Trusted Customer

Nelson

9 years ago

O que Trusted Customer disse sobre Waltons:

Well organised delivery

Fence panels delivered on time. E mail the day before and phone call half an hour before arrival. Free delivery.☺

Waltons

9 years ago

Good afternoon,

It is wonderful that you are pleased with the service received and we thank you for your review.

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 12/04/2017

0

TC

Trusted Customer

Hertfordshire

9 years ago

O que Trusted Customer disse sobre Waltons:

Not the same as the picture!

Kept informed about delivery and arrived quite quickly but on telephoning to ask about missing parts, as detailed in purchases below, was not happy with the result.

Waltons

9 years ago

Good evening,
Thank you very much for your feedback and for taking my call just now, as discussed these will be made for you and delivered shortly, we will be in touch to arrange the exact dates shortly,
Kindest regards
Mike - Waltons Team

TC

Trusted Customer

9 years ago

Just been phoned from Waltons to apologise and to say that they are having the shelves made and posted to me. Really appreciate it thank you.

Avaliações de produtos

Data de compra: 07/04/2017

0

Cliente fiável

9 years ago

Great customer service, quick and very helpful

Great customer service, quick and very helpful.

Waltons

9 years ago

Good afternoon,

I am very pleased to know that you are happy with the high standard of service we provided and I thank you for taking the time to offer your great feedback, it is appreciated!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 13/04/2017

1

TC

Trusted Customer

Birmingham

9 years ago

O que Trusted Customer disse sobre Waltons:

We now have a kid cave/study with 4 very happy kids :)

Love our new shed. Instructions were best by watching the online video as the paper ones provides do not tell you clearly on doors or windows. But it was easy enough. We made it into a family...

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Waltons

9 years ago

Good morning,

I am delighted to know that you are happy with the service received and with your overlap shed. Thank you for sending the images, it looks lovely and I am so glad that as a family, you are all happy with your new purchase. Thank you for taking the time to provide us with your great feedback, it is much appreciated!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 09/04/2017

0

TC

Trusted Customer

9 years ago

O que Trusted Customer disse sobre Waltons:

Delivered on the day requested and parts were present. Easy assembly and great quality for the most price.

Waltons

9 years ago

Good afternoon,

I am very pleased to know that you are happy with the service provided. It is also great to know that you are happy with the quality of your overlap shed and that assembly was simple. Thank you for your positive feedback!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 10/04/2017

0

Cliente fiável

9 years ago

Very pleased but not completely satisfied with installation

The website was good and my phone call to Chris to order the Summerhouse was very good. Setting up the delivery and installation also went well. I love my new Summerhouse, but there are a couple of...

Saiba mais

Waltons

9 years ago

Good afternoon,
Thank you for taking my call earlier and I am pleased to know that you are happy overall with the service you have received from Waltons. Thank you for taking the time to offer your feedback, it is most appreciated!
Kindest regards,
Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 10/04/2017

0

TC

Trusted Customer

Stafforshire

9 years ago

O que Trusted Customer disse sobre Waltons:

Excellent Service and Product

Excellent service. Good, regular communication and updates. From initial product enquiry to delivery of the product, the service was exemplary. The shed we chose is exactly as stated. We are...

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Waltons

9 years ago

Good afternoon,

I am thrilled to know that you found the service received to be of an excellent standard and that you are delighted with your tongue and groove shed. It is wonderful to know you are so pleased and would not only recommend Waltons but happily use our company again in the future. Thank you so much for your great review, it is much appreciated!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Waltons

9 years ago

Good afternoon,

I am thrilled to know that you found the service received to be of an excellent standard and that you are delighted with your tongue and groove shed. It is wonderful to know you are so pleased and would not only recommend Waltons but happily use our company again in the future. Thank you so much for your great review, it is much appreciated!

Kindest regards,

Kirstie - Waltons Team

Data de compra: 08/04/2017

0

TC

Trusted Customer

Rugby

9 years ago

O que Trusted Customer disse sobre Waltons:

Good customer service

Excellent service, prompt delivery and replacement. Very helpful on phone with query

Waltons

9 years ago

Good afternoon,
It is great to know that you are pleased with the excellent service Waltons were able to provide and we thank you for taking the time to write a review!
Kindest regards,
Kirstie - Waltons Team

Avaliações de produtos

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I have tried calling earlier and left a voice message which I hope you will be able to pick up later. I am sorry to hear that the assembly of your new Skylight shed was not as straight forward as anticipated but I am pleased to know you are happy with the shed now that it has been erected. Should you have any further queries, please do not hesitate to contact us again on either 0800 029 1000 or service@waltons.co.uk.
Kindest regards,
Kirstie - Waltons Team

Data de compra: 12/04/2017

0

Cliente fiável

9 years ago

Pent shed

Great service arrived when said it would and of a high quality

Waltons

9 years ago

Good afternoon,

It is wonderful to know that you are happy with the high standard of service that you have received. Thank you for your great review!

Kindest regards,

Kirstie - Waltons Team

Avaliações de produtos

Data de compra: 08/04/2017

0

Waltons Comentários

4 x 6 Waltons Pressure Treated Feather Edge Fence PanelMais avaliações deste produtoVer Web site do ProdutoGood panels for the price.

5 x 6 Waltons Pressure Treated Feather Edge Fence PanelMais avaliações deste produtoVer Web site do ProdutoGood panels for the price.

6 x 4 Waltons Tongue and Groove Apex Wooden ShedMais avaliações deste produtoVer Web site do ProdutoJust what I was looking for a strong sturdy wooden shed

8 x 6 Waltons Overlap Apex Wooden Shed DDMais avaliações deste produtoVer Web site do ProdutoIt surves our needs & looks lovely too! Its a nice escape for the kids with friends & a place to relax.

6 x 4 Waltons Overlap Apex Wooden ShedMais avaliações deste produtoVer Web site do ProdutoFully adequate for what I wanted it for

10 x 10 Waltons Helios PortabaseMais avaliações deste produtoVer Web site do ProdutoVery expensive for 10 lengths of pressure treated timber. The metal parts were not used by the installation team. A fuller explanation of the installation site where used of the portabase is...Saiba mais

Waltons 10 x 10 Helios SummerhouseMais avaliações deste produtoVer Web site do ProdutoIt is a very good looking Summerhouse and good quality. I think it was let down ever so slightly by the installation team.

10 x 6 Waltons Tongue and Groove Pent Wooden ShedMais avaliações deste produtoVer Web site do ProdutoVery high quality andvery easy to build

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?