Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

AXA Business Insurance - Claims Avaliações | Avaliações de Serviço de apoio ao cliente para {{merchantUrl}} | Feefo

A apresentar todos os 395 comentários

Cliente fiável

Verificado pela Feefo

9 years ago

Good morning. Further to my telephone conversation with your helpdesk yesterday, I felt it necessary to…

Good morning. Further to my telephone conversation with your helpdesk yesterday, I felt it necessary to write to congratulate and thank you for the way in which you have helped me over the last...

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AXA Business Insurance - Claims

9 years ago

I am delighted to hear that you have received fantastic service across AXA Insurance for your claim and policy cover. It must have been a stressful time for you losing both your vehicle and your tools and I am happy that we were able to assist you quickly. I will pass on your comments to all the teams involved who I know will appreciate your feedback. Thank you for your custom and for taking the time to leave such a glowing review. Let's hope you don't need to make another claim in the future but if you do, you know where to find us! Best wishes Emma Commercial Property Claims AXA Business Insurance

Cliente fiável

Verificado pela Feefo

9 years ago

Fantastic service, really impressed and touched by the extra lengths Cathy went to too ensure…

Fantastic service, really impressed and touched by the extra lengths Cathy went to too ensure my business was open again as quickly as possible and with minimal fuss.

AXA Business Insurance - Claims

9 years ago

We really appreciate your feedback and would like to thank you for taking the time to let us know how happy you were with your overall claims experience. Our aim is to make the claims process as personal and straightforward as possible. As such, your very kind comments will be passed to Cathy and her manager, who I'm sure will both be delighted. Thanks again, Hayley Commercial Property Claims AXA Business Insurance

Cliente fiável

Verificado pela Feefo

9 years ago

Provided an amazing service at a very hard time. Got my business back up and…

Provided an amazing service at a very hard time. Got my business back up and running immediately and all it took was one phone call to them. Mark Evans who handled my claim was such a help. Would...

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AXA Business Insurance - Claims

9 years ago

Thank you for your feedback. We are delighted to hear that Mark was able to help you during such a difficult time and you were able to get your business back up and running immediately. We will pass your kind comments to Mark and his manager. It's great to hear that you would recommended AXA Business Insurance. Thanks again, Jenny

Cliente fiável

Verificado pela Feefo

9 years ago

Fully recommended

Cliente fiável

Verificado pela Feefo

9 years ago

Great communication thank you

Cliente fiável

Verificado pela Feefo

9 years ago

Good phone manner and good all round service

Cliente fiável

Verificado pela Feefo

9 years ago

Good response but information about what is needed could have been clearer.

AXA Business Insurance - Claims

9 years ago

Thank you for taking the time to leave your valuable feedback. I have contacted you today to find out a little bit more about how we can make our information clearer for customers. Your thoughts will enable us to make improvements to our service. It is great to hear that you rated our service as good. Kind regards Emma Commercial Property Claims AXA Business Insurance

Cliente fiável

Verificado pela Feefo

10 years ago

very prompt and efficient service that enabled me to carry on trading. Excellent customer care…

very prompt and efficient service that enabled me to carry on trading. Excellent customer care by Mark Evans

AXA Business Insurance - Claims

10 years ago

Thank you for your feedback. Your comments are very much appreciated. We are really pleased that you received a quick claim settlement. Our aim is to minimise any disruption to your business when you need to make a claim. We have let Mark and his manager know how happy you were with his service. Kind regards Hayley Commercial Property Claims AXA Business Insurance

Cliente fiável

Verificado pela Feefo

10 years ago

Mark Evans was superb. Made a traumatic time much easier to cope with.

AXA Business Insurance - Claims

10 years ago

We are delighted to hear that you had a brilliant experience with AXA. We are also pleased that we were able to support you at the time when you needed us. We have passed your kind comments to Mark and his manager. Thank you for your feedback. Kind regards Hayley Commercial Property Claims AXA Business Insurance

Cliente fiável

Verificado pela Feefo

10 years ago

Fantastic throughout and would have struggled this month with out their assistance after a shipment…

Fantastic throughout and would have struggled this month with out their assistance after a shipment was destroyed by couriers

AXA Business Insurance - Claims

10 years ago

Thank you for your feedback. We're pleased that you received fantastic service from our claims team. Your comments are much appreciated. Regards Emma AXA Business Insurance - Claims

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Acerca de AXA Business Insurance - Claims

At AXA Business Insurance, we offer business insurance online to start ups, small businesses, and self-employed people.

And if your business insurance needs are more complex - we can help with that too.

We also provide commercial vehicle cover - like van insurance and motor trade insurance - as well as commercial property insurance and landlord insurance.

AXA Business Insurance is part of AXA Insurance UK plc, which belongs to the AXA group of companies.

AXA Business Insurance - Claims Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?