Como são recolhidas as avaliações da Feefo?

Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.

Quem pode deixar uma avaliação Feefo?

Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.

Como é que verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.

Como é que lidamos com as falsas avaliações?

A Feefo impede que alguém deixe avaliações falsas, porque apenas convidamos compradores verificados a dar a sua opinião.

AXA Business Insurance - Claims Avaliações | Avaliações de Serviço de apoio ao cliente para https://www.feefo.com/reviews/axa-business-insurance-claims | Feefo

A apresentar todos os 390 comentários

Harry The Potter Garden Services

Verificado pela Feefo

GBR

14 days ago

O que Harry The Potter Garden Services disse sobre AXA Business Insurance - Claims:

Insurance claim

I think the service I received was very good, simple to use with clear communications and a friendly point of contact. The only reservation is that having sent the final document required I had no...

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Emma

AXA Business Insurance - Claims

11 days ago

Thank you for your feedback. I have passed this onto the relevant team. Kind regards, Emma The Claims Team

Adept Photography Limited

Verificado pela Feefo

GBR

16 days ago

O que Adept Photography Limited disse sobre AXA Business Insurance - Claims:

speed is of the essence

No nonsense claims procedure. i had a claim which AXA settled amazingly quickly and without fuss. I was given what I consider to be an accurate amount based on the shortfall from the accident I had,...

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Hannah

AXA Business Insurance - Claims

10 days ago

Thank you for your lovely feedback - I have passed your comments to the relevant team Hannah The Claims Team

Srivari retail ltd

Verificado pela Feefo

1 month ago

O que Srivari retail ltd disse sobre AXA Business Insurance - Claims:

Good but delayed

Hannah

AXA Business Insurance - Claims

1 month ago

Thank you for your feedback. I have passed your comments to the relevant team. Hannah The Claims Team

Lisa

Verificado pela Feefo

3 months ago

O que Lisa disse sobre AXA Business Insurance - Claims:

Horrific !

Simple communication . One of the worst experiences I have had to endure , the whole start to finish made me so anxious and upset I had to attend my GP.

Little Florist Ltd

Verificado pela Feefo

5 months ago

O que Little Florist Ltd disse sobre AXA Business Insurance - Claims:

Use a different company

Bad communication Assumption that everyone is lying to claim Took over 4 months to get a result, for a small independent business this is totally unacceptable

Teneille

AXA Business Insurance - Claims

4 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - The Claims Team

Cliente fiável

Verificado pela Feefo

6 months ago

Less than 1 star

Would give less than 1 star if I could. Delayed the claim for weeks, send the wrong information to their supplier and then denied my claim because of their delay. Didn’t respond to my complaint in...

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Bernadette

AXA Business Insurance - Claims

6 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Bernadette - The Claims Team

Tonytech Electronics LTD

Verificado pela Feefo

6 months ago

O que Tonytech Electronics LTD disse sobre AXA Business Insurance - Claims:

9 months to settle claim, wont pay. Ombudsman steps in.

The worst experience of any insurance claim i have ever had. took more than 9 months to settle my claim. The case only settled after i drag them to financial ombudsman which concluded that i was...

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Paul

AXA Business Insurance - Claims

6 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Paul - The Claims Team

Olugbenga

Verificado pela Feefo

London

9 months ago

O que Olugbenga disse sobre AXA Business Insurance - Claims:

Horrendous Treatment

I have been with Axa for years. this is my first time to make a claim, they refused to pay. I have made my claim since January 2025, now we are August 2025. Nothing has happen, it make me to question...

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Cliente fiável

Verificado pela Feefo

9 months ago

Support through a traumatic time

Service was second to none in helping me through difficult times after my accident

Cliente fiável

Verificado pela Feefo

9 months ago

Paul Sanderson

AXA Business Insurance - Claims

9 months ago

Thank you for your feedback. I have passed your comments to the relevant team who will be in touch in due course - Paul - The Claims Team

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Acerca de AXA Business Insurance - Claims

At AXA Business Insurance, we offer business insurance online to start ups, small businesses, and self-employed people.

And if your business insurance needs are more complex - we can help with that too.

We also provide commercial vehicle cover - like van insurance and motor trade insurance - as well as commercial property insurance and landlord insurance.

AXA Business Insurance is part of AXA Insurance UK plc, which belongs to the AXA group of companies.

AXA Business Insurance - Claims Comentários

Como são recolhidas as avaliações da Feefo?

Quem pode deixar uma avaliação Feefo?

Como é que verificamos as avaliações?

Como é que lidamos com as falsas avaliações?