Alton Towers Holidays já não é um cliente ativo da Feefo
A apresentar todos os 15,891 comentários
TC
Trusted Customer
Verificado pela Feefo
London
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Difficult to find Merlin Annual Pass deals.
Hi -
As a Merlin annual pass holder, I knew there were discounts/ special offers available for booking.
In fact - I'd had a quick look at the website on mobile and had the opportunity to select this...
Saiba mais
Customer Care
Alton Towers Holidays
10 years ago
Hi There,
Thanks for taking the time to let us know about your booking experience.
We are sorry that you found it difficult to make a booking online with your Merlin Annual Pass.
From looking into this it does seem very odd that for some reason, a booking processed through the main Alton Towers website https://www.altontowers.com doesn't have an option to book with a Merlin Annual Pass. However, on our short breaks website http://www.altontowersholidays.com/ there are options to do so.
The two are slightly different but should still offer Merlin Annual Pass rates. I have of course notified our web teams to investigate and make adjustments.
We are very grateful for all our guests feedback as it truly does help towards bettering our customer experience.
Warmest Regards,
Ben
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 years ago
Good
Very easy to use
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Dorset
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Quick easy process
Seemed easy to book on my phone rather than use my MacBook for some reason.
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Yorkshire
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Easy process
Quick and easy
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Surrey
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Poor customer service
I was given a price of £105 for one night stay & then when I said I had a merlin pass and there would be a discount, she then game me a quotes for £125 after speaking about it with her team leader...
Saiba mais
Customer Care
Alton Towers Holidays
10 years ago
Hi There,
thanks for getting in touch with us surrounding your recent booking experience.
I am very sorry to see that due to an error in the initial pricing you felt disappointed with the rate you had paid as a merlin annual pass.
This certainly isn't common practise and we believe to have been an isolated event as this has not happened since. However, our web team are always monitoring activity and are very quick to react and fix issues.
Despite this we wish for you and your family to have a fantastic time at Alton Towers and hope that you can take away some lovely family moments.
Warm Regards,
Ben
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Easy to use but not much information
Easy to use but not much information on the site. Have received a booking confirmation but nothing else.
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Wells
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Family weekend out at Alton Towers
Very simple booking procedure
0
Partilhar
Cliente fiável
Verificado pela Feefo
10 years ago
very easy to do, will use it again.
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Very pleased with the ease of use and the online chat advisor was very helpful.
Very user friendly
0
Partilhar
TC
Trusted Customer
Verificado pela Feefo
Blackpool
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Excellent customer service!
The operator was friendly and really helpful; answered all of my questions. We can't wait to go!
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Recolhemos, de forma independente, avaliações em nome das empresas que trabalham connosco. A nossa plataforma só chega a compradores verificados, pelo que pode ter a certeza de que está a ler avaliações de clientes reais.
Apenas os clientes com prova de compra podem deixar uma avaliação na Feefo. Para tal, contactamos os compradores imediatamente após a sua transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
