Alton Towers Holidays já não é um cliente ativo da Feefo
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TC
Trusted Customer
Verificado pela Feefo
Canterbury
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Easy to use and the fastest short break I have ever booked!
Really easy and self explanatory
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TC
Trusted Customer
Verificado pela Feefo
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
good in general
Website could be clearer
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TC
Trusted Customer
Verificado pela Feefo
Hastings, U.K.
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Not happy at all
Not very helpful for considering rebooking the date... For medical reasons..
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TC
Trusted Customer
Verificado pela Feefo
Oxfordshire
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Excellent customer service experience
I spoke to Katie and Rob and they were both excellent representatives who listened to what I wanted and helped me with my booking process. They are great assets to the team.
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Cliente fiável
Verificado pela Feefo
10 years ago
No Merlin discount
I was unable to book by phone as the system that the customer service operator was using was unable to book the date I requested. This has lead to me having to book online where I was then unable to...
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Cliente fiável
Verificado pela Feefo
10 years ago
Great, would book again
Lady very knowledgeable and friendly
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TC
Trusted Customer
Verificado pela Feefo
London
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Poor service
Payment confirmation page did not work and i had to book it 2 times, money has been processed 2 times and i have called to get refund and its more than 3 days now still money did not come back to me....
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TC
Trusted Customer
Verificado pela Feefo
Dublin
10 years ago
O que Trusted Customer disse sobre Alton Towers Holidays:
Issue booking hotel and park tickets
The booking site selected incorrect date on park tickets. I wanted to book 3 nights hotel and 2 days in the park as I plan to arrive late in the day. The site put the 1st day of my trip on the park...
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Customer Care
Alton Towers Holidays
10 years ago
Hi There,
Thanks for getting in touch with us regarding your booking.
We are sorry if you found the booking process a little difficult. During the booking process there are two dates to select, one for the park entry and one for your accommodation.
I am happy to say that I have been able to amend the date of your park tickets at your request. you should shortly receive an email surrounding the amended park dates.
On behalf of the whole alton towers team, we hope that you and family have a fantastic trip to the Alton Towers Resort.
Warm Regards,
Ben
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Cliente fiável
Verificado pela Feefo
10 years ago
Website not so easy but phone staff were a bit more easier to deal with
The website was very difficult to use and I couldn't pick the days to go to the park as our first night we are arriving late and the system kept putting a park ticket as our first day. I also asked,...
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem na empresa.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
