Avaliações de Post Office Shop

Good Afternoon Margaret. Thank you for your feedback. Please accept my apologies that the Christmas Cards you received were not as expected. In this instance as a gesture of goodwill, I am going to refund your order in full. I can confirm that the image on this cards is intended to be soft focus and not sharp resolution, however I will request that a note is placed in the product description stating this. Kind Regards, Sally Post Office Shop Customer Care team

Good Morning Emily, Thank you for your feedback. Firstly, please accept my sincere apologies over any inconvenience this may have caused. At the Post Office Shop, our Customer Experience is paramount. I have been looking into your order and upon investigation it appears that your items were returned to ourselves as a delivery was unable to be made to you. In light of this, once your order was returned to ourselves the goods were returned to stock. Once goods are returned to use, we are unable to distinguish if these items have been returned by a customer or due to non-delivery and the default setting for this is to refund your items. I can see that your refund was generated on 02.10.2013 and refunds can take up to 5 working days to be processed by your bank or building society. Once again, please accept my sincere apologies over any inconvenience this may have caused you. Kind Regards, Sally Post Office Shop Customer Care team

Good Afternoon Emily, I once again apolgise wholeheartedly that you feel this way about the service you received. I would like to take this opportunity to point out that The Post Office Shop and Royal Mail are separate entities however I do understand how frustrating this may have been for you. I'm afraid that once your item has been dispatched into the care of Royal Mail we no longer have control over the delivery of your item. When Royal Mail deliveries are dispatched from our warehouse we have no way of tracking the delivery to establish whether delivery was attempted and to what address that delivery was attempted to. However in light of your comments I will forward your order information and the feedback you have given to the relevant channel to work towards improving the quality of service you receive. Kind Regards, Sally Post Office Shop Customer Care team

Good Afternoon Kathy, Thank you for your comments, Firstly, please accept my apologies over the inconvenience that this may have caused you. Here at the Post Office Shop, we take our Customer Experience very seriously. In light of this I have performed a full audit on your order with us. Your order was placed on 26.09.2013 at 17:45, unfortunately you missed the cut off for same day dispatch on your order. In light of this your order was processed and dispatched for delivery by Royal Mail on 27.09.2013. Royal Mail deliveries from ourselves can take up to five working days to be received. As your goods were dispatched on a Friday from our warehouse that would result in the extra delay over that subsequent weekend. I can appreciate how frustrating the extra delay may have been, however I am afraid it was unavoidable in this instance. Kind Regards, Sally Post Office Shop Customer Care team

Good Afternoon Sian, Thank you for your comments, Firstly, please accept my sincere apologies regarding the inconvenience you may have caused from the delay in receiving your items. Here at the Post Office Shop, we do take our Customer Experience very seriously and in this instance we haven't fulfilled our obligation to you and this is unacceptable. In light of this, I have forwarded your order details on to our Customer Services team and requested that they investigate the whereabouts of your missing item and establish an estimated delivery date to yourselves. As we have not fulfilled our next working day delivery service, I have requested that your delivery charge is also refunded. Once again, please accept my sincere apologies over any inconvenience that this may have caused you. Kind Regards, Sally Post Office Shop Customer Care team