Inspiring and empowering customers to read, learn, create and play
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Exibindo todas as 269,282 avaliações
Consumidor confiável
Verificado pela Feefo
9 months ago
Order
Awful. You lost my parcel and only told me because I had to chase. Then I asked for you to redeliver it as I needed all the items so I had to then reorder everything and still am yet to receive them....
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Compartilhar
Consumidor confiável
Verificado pela Feefo
9 months ago
DO NOT ORDER FROM !!!
First order never arrived! I had to chase this myself after 2 weeks ! I then thought I would try again ! Heard nothing for 2 weeks then get two emails saying they can’t fulfil my order and a refund...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers and our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Compartilhar
Consumidor confiável
Verificado pela Feefo
9 months ago
Books cancelled
Lost my order and cancelled one , had to wait ages for refund and never got gifts I wanted as cost me in delivery now .
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Compartilhar
SC
Suzanna Cousins
Verificado pela Feefo
9 months ago
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
9 months ago
Books arrived on time and in good condition
0
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MB
Maureen Bendle
Verificado pela Feefo
GBR
9 months ago
O que Maureen Bendle disse sobre a The Works:
Hairy Mclary books
Good choice of very good quality merchandise at very reasonable costs. Good website to navigate. Quick delivery in good quality packaging. Thank you
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Consumidor confiável
Verificado pela Feefo
9 months ago
Advent
Item was quick to arrive well wrapped, I haven’t opened it yet as its an advent for my granddaughter but have bought from here before & everything was great
0
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Consumidor confiável
Verificado pela Feefo
9 months ago
No update until I emailed
Massively delayed order which was then cancelled
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Compartilhar
Consumidor confiável
Verificado pela Feefo
9 months ago
Order never arrived!
My order didn’t arrive. I chased and was told that it hadn’t been dispatched - they didn’t email me to let me know. So poor!
They only issued a refund once I’d chased and phoned them. Won’t be...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Compartilhar
Consumidor confiável
Verificado pela Feefo
9 months ago
Not received books ordered 3 weeks ago payment taken. Customer service was rude when said was,because of warehouse move but didn't stop you purchasing the books.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.