Como as avaliações da Feefo são coletadas?

Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.

Quem pode deixar uma avaliação na Feefo?

Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.

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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.

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A Feefo evita que as pessoas deixem comentários falsos porque convidamos apenas compradores verificados para dar feedback.

Avaliações The Works | Avaliações de Atendimento ao Cliente para {{merchantUrl}} | Feefo - Brasil

TH

Teresa Hall

Verificado pela Feefo

9 months ago

0

GR

Gaby Richardson

Verificado pela Feefo

GBR

9 months ago

O que Gaby Richardson disse sobre a The Works:

Terrible

Never got my order or refund!!

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Our records show a customer service adviser has issued a refund which went back to your PayPal. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

CW

Catherine Wesley

Verificado pela Feefo

GBR

9 months ago

O que Catherine Wesley disse sobre a The Works:

The best place to buy books

I wanted to buy the latest Charlie Mackesy book and was surprised how much cheaper it was at the works compared to other retailers. The ordering process was easy and the click and collect service was...

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0

Consumidor confiável

Verificado pela Feefo

9 months ago

Online shopping got worse with each try.

Three times I have tried to order online from The Works and honestly it’s only gotten worst with each try. 1st try I had over 2 boxes of items missing from a full £150 order 2nd try nothing turned...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your recent orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued the refunds. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Consumidor confiável

Verificado pela Feefo

9 months ago

My disappointment with the works

My last 2 orders have not been complete. My first one I had to tell the works which items were missing and my 2nd had to be totally refunded. The website for tracking is useless

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your recent orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued the refunds. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Consumidor confiável

Verificado pela Feefo

9 months ago

Refund & Exchange

Brought the 10 4 £10 bundle on line which the next day became 12 4 £10 instore only so took bundle back to store for refund and exchange without any problems Books very limited in the 2 stores in...

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0

BQ

Bethany Quinn

Verificado pela Feefo

GBR

9 months ago

O que Bethany Quinn disse sobre a The Works:

1/10 rating

After placing my order on 30th October I didn’t receive my order until 28th November. I was the one who had to chase up where my order was if it was still being processed etc as I wasn’t given any...

Ler mais

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived late with items missing. Our records show a customer service adviser issued a refund for all of the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

SS

Sandra Salt

Verificado pela Feefo

9 months ago

O que Sandra Salt disse sobre a The Works:

Good as ever.

Good as ever. Delivery took a bit longer than normal but it was the period when the warehouses were changing over.

0

LD

Leanne Dobinson

Verificado pela Feefo

GBR

9 months ago

O que Leanne Dobinson disse sobre a The Works:

Shopping trip

They were very helpful and polite

0

Consumidor confiável

Verificado pela Feefo

9 months ago

0

Avaliações de The Works

Como as avaliações da Feefo são coletadas?

Quem pode deixar uma avaliação na Feefo?

Como verificamos as avaliações?

Como lidamos com avaliações falsas?