Como as avaliações da Feefo são coletadas?

Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.

Quem pode deixar uma avaliação na Feefo?

Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.

Como verificamos as avaliações?

Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.

Como lidamos com avaliações falsas?

A Feefo evita que as pessoas deixem comentários falsos porque convidamos apenas compradores verificados para dar feedback.

Avaliações The Works | Avaliações de Atendimento ao Cliente para {{merchantUrl}} | Feefo - Brasil

SW

Sandra Wilkerson

Verificado pela Feefo

GBR

8 months ago

O que Sandra Wilkerson disse sobre a The Works:

Lovely set of books

Good service online, better than the shop

0

Consumidor confiável

Verificado pela Feefo

8 months ago

Worst experience ever

Worst experience of buying online ever it took 3 mad half weeks to arrive with no message to say it’s coming this late and no updates when I log in , could have gone to china and bought something and...

Ler mais

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards. The Works.

0

AC

Ann Cox

Verificado pela Feefo

GBR

8 months ago

O que Ann Cox disse sobre a The Works:

Disappointed customer

Orders are placed, ten days go by, part order or whole order is cancelled by The Works. You then get a refund for part of the order and the other part doesn’t turn up either. I have had to chase them...

Ler mais

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Consumidor confiável

Verificado pela Feefo

8 months ago

Chaos in warehouse

Diary was good quality, but order placed 6 November and finally delivered 1 December. Not good enough. Warehouse move quoted for delay but obviously v badly organised. Also I ordered an A4...

Ler mais

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Consumidor confiável

Verificado pela Feefo

8 months ago

Shop was opened a couple of minutes early for me as I stood in the rain. Very good customer service - help given to find what I was looking for.

0

SM

susan Martin

Verificado pela Feefo

GBR

8 months ago

O que susan Martin disse sobre a The Works:

Very bad service

Did not receive order after 4 weeks. Kept chasing it but was told they could not guarentee delivery

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you had to cancel your online order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

ED

Emma Doody

Verificado pela Feefo

GBR

8 months ago

O que Emma Doody disse sobre a The Works:

Really pleased with purchase

Easy to place order. Absolutely over the moon with my books. Quick delivery Love getting my books from the works. Its my go to place for Spayed edges.

0

Consumidor confiável

Verificado pela Feefo

8 months ago

0

CT

Caitlin Hardisty-Taylor

Verificado pela Feefo

8 months ago

O que Caitlin Hardisty-Taylor disse sobre a The Works:

2 and a half weeks wait

Unfortunately I had hadn’t heard about my order for 2 and a half weeks after the confirmation email. When I tried to track it, it just kept saying ‘Order Placed’. Because of this I had to email,...

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0

Consumidor confiável

Verificado pela Feefo

8 months ago

Recommend The Works

The works were really helpful and let me know when my order was ready to ship and pick up.

0

Avaliações de The Works

Como as avaliações da Feefo são coletadas?

Quem pode deixar uma avaliação na Feefo?

Como verificamos as avaliações?

Como lidamos com avaliações falsas?