Inspiring and empowering customers to read, learn, create and play
Serviço
3.2
/5
5
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556
100
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448
1,284
classificações no último ano
Exibindo todas as 269,282 avaliações
JJ
Jack Jackson
Verificado pela Feefo
GBR
8 months ago
O que Jack Jackson disse sobre a The Works:
Good price and item was good
Very good service, I tried to put down about collecting from store. The delivery was good, .
0
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IM
Imogen
Verificado pela Feefo
GBR
8 months ago
O que Imogen disse sobre a The Works:
Terrible service
Terrible customer service. Delivery took a month. Customer service team really unuseful and take an extremely long time to reply. Once my order arrived had items missing and now no one will respond...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Very late delivery
customer service was very helpful when I explained that I was unable to drive do a store due to a recent accident
And I had to purchase a large order for our after school club.
I had to chase my...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Poor delivery
I didn’t receive my items, while they did refund me because of the delivery service I had to order gifts elsewhere
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Disappointing
It was unfortunate that I never received the goods I ordered. Although customer service was responsive, I did have to keep chasing my refund.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
LS
Lorraine Smith
Verificado pela Feefo
GBR
8 months ago
O que Lorraine Smith disse sobre a The Works:
Don’t bother
Never received my order
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
8 months ago
Couldn’t fulfill order
Ordered online early November and it stated 10 working days. Waited 3 weeks and had zero communication in that time and the order was sitting still as placed. Contacted customer service and it took...
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Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order had to be cancelled due to the length of time for the despatch
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
8 months ago
Delivered on time. Well packaged
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Great service
The website is easy to use. It was a fast delivery and everything was delivered in perfect condition.
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Online order
I ordered products on 11 November it's now one full month later (11 December) and they still have not arrived!
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.