Inspiring and empowering customers to read, learn, create and play
Serviço
3.2
/5
5
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1
556
100
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1,284
classificações no último ano
Exibindo todas as 269,282 avaliações
LG
Lindsay Gunnell
Verificado pela Feefo
GBR
8 months ago
O que Lindsay Gunnell disse sobre a The Works:
Good
Easy to order online, delivery was not very fast, but good quality product
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Too long a delivery time.
It was three weeks before it was even despatched. Then so poorly packaged that it came apart at Evri’s depot ant took another week to arrive.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse,
We are working closely with our warehouse and the couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
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TG
theresa gallen
Verificado pela Feefo
IRL
8 months ago
O que theresa gallen disse sobre a The Works:
never again
Placed my order on November 11th, still no sign of it. Raised a case told would have an update in 48hrs that was 4 days ago still nothing. No answer to the emergency contact line.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
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DM
David McAllister
Verificado pela Feefo
8 months ago
0
Compartilhar
LE
Linda Edwards
Verificado pela Feefo
8 months ago
O que Linda Edwards disse sobre a The Works:
Good service
My goods arrived quickly and I got everything I ordered. The plush cat is lovely and the luv a boos delighted my granddaughter.
0
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AW
Angela Waddingham
Verificado pela Feefo
GBR
8 months ago
O que Angela Waddingham disse sobre a The Works:
Didn't get items
Had no product had to keep chasing up one product had a refund now waiting for the one and the getting any correspondence was a waiting game
Donna Smith
The Works
8 months ago
Good afternoon
Thank you for your feedback.
I'm very sorry to hear about the issues with your order.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
8 months ago
Excellent firm to order from
Good prompt delivery and refund of unavailable items. Also clear details of delays in deliveries
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Perfect item and v pretty
Perfect and Item arrived very quickly
0
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Consumidor confiável
Verificado pela Feefo
8 months ago
Excellent
I love the books we got such good value and quality.
The customer service from the Works was very helpful.
0
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PE
Peter
Verificado pela Feefo
GBR
8 months ago
O que Peter disse sobre a The Works:
Online puzzle order
Ordered a jigsaw puzzle Advent Calendar online. Arrived promptly in perfect condition. Very good puzzle.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.