Ride was perfect. There was a little bit of confusion after the exit from the luggage area where, unlike most airports, where there are drivers standing directly in front with individual passenger...
Very good service, arrived on time. Friendly driver . would use again.
Data da compra: 27/02/2025
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JM
Janet Moore
Verificado pela Feefo
Tenerife
1 year ago
O que Janet Moore disse sobre a Shuttle Direct United Kingdom:
I was highly delighted , arriving very early airport, for transfer to hotel ,they sent a car as no other passengers,
Problem on return , took two hours to get to airport , Puerto Mogan to Las Palmas...
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Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for your feedback and for recommending our service! We're delighted to hear that your arrival transfer went smoothly and that we could provide a private car for you.
We regret that your return journey took longer than expected. As a shared shuttle service, travel times can vary depending on the number of passengers and scheduled pick-ups along the route. We understand that this may have been less convenient, and we truly appreciate your patience.
Your feedback is valuable to us, and we will continue working to improve our service. We hope to welcome you again in the future!
When you ask of the address where we're going to stay we expected to be dropped there, not a 20 minutes struggel up a hill when we were tired after a hole day travelling . We got dropped at a...
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Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for sharing your feedback regarding your recent transfer experience. We truly regret that the drop-off and pick-up points were not as convenient as you had expected, especially after a long day of travel.
As your booking was for a shared shuttle transfer, these services operate with pre-assigned drop-off and pick-up points, which may not always be directly at the accommodation but at designated locations suitable for multiple passengers. We understand that in this case, the distance to your final destination was challenging, particularly given the circumstances, and we sincerely apologize for any inconvenience caused.
We appreciate your insights and will review the route and drop-off options with our transport provider to see if any adjustments can be made in the future. If you require a more direct transfer for future trips, we do offer private transfer options that may better suit your needs.
Once again, we are sorry for the difficulties you faced and appreciate your feedback, which helps us improve our services. If there's anything further we can do, please don’t hesitate to reach out.
Data da compra: 26/02/2025
0
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LP
Lambertus Pomp
Verificado pela Feefo
Morro jable
1 year ago
O que Lambertus Pomp disse sobre a Shuttle Direct United Kingdom:
Nossos prêmios independentes reconhecem as principais marcas em termos de atendimento ao cliente. Os vencedores são decididos com base nas classificações que recebem de seus clientes.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
