Thank you for your feedback. We're sorry to hear about the confusion regarding your pickup location. To help us look into this and resolve the issue as quickly as possible, could you please contact us directly by email and provide the details of your booking?
Once we have that information, we'll be able to investigate the situation and assist you further.
Thank you for your understanding and patience.
They forgot me and my 5 year old son. So instead of waiting for 15 min we had to wait for 2 hours instead.
Also the departure didn't went smoothly. Nobody told us there where 2 terminals so we got...
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Customer Services
Shuttle Direct United Kingdom
1 year ago
Thank you for sharing your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience you and your son experienced, including the long wait, the confusion with the terminals, and the early pickup.
We would like to look into this matter further to understand what happened and ensure it doesn’t happen again. Could you please contact us directly by email? This will allow us to gather all the necessary details and provide a proper resolution.
We truly value your time and your feedback, and we appreciate the opportunity to make this right.
Data da compra: 19/08/2025
0
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GB
Giuseppe Bucci
Verificado pela Feefo
Italy
1 year ago
O que Giuseppe Bucci disse sobre a Shuttle Direct United Kingdom:
1st class service, from booking. Plenty of Information provided and excellent service. Very affordable service.
Very helpful staff both at the airport and on the coach. Would definitely use again.
Data da compra: 17/08/2025
0
Compartilhar
Consumidor confiável
Verificado pela Feefo
1 year ago
It just wasn't excellent because we had to wait for the return shuttle.
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
