All u want is to be able to discuss my circumstances by phone with someone who will put my mind at rest. I am sick of having to do everything by email
Review Team
Holiday Gems
4 years ago
We note that this has been addressed by email with our customer services team. We shall request a call back from them but must advise that their phone lines are closed on weekends and bank holidays.
0
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Consumidor confiável
Verificado pela Feefo
4 years ago
Happy with my booking
Simple sevice
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Consumidor confiável
Verificado pela Feefo
4 years ago
Ummm
Darren Seddon on the sales is very good but I find the whole thing bombarding a number and e mail for one thing and another for another.
Not straightforward.
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MF
Mr john frost
Verificado pela Feefo
doncaster
4 years ago
O que Mr john frost disse sobre a Holiday Gems:
rubbish every way, get people who are not ignorant who know their job. absolute rubbish customer service
Review Team
Holiday Gems
4 years ago
Our staff are very experienced and will always offer the best possible options and advice. We have no control of the current airline cancellations or withdrawal of services from certain airports. Whilst we do regret any impact on your booking we have no control over the matter and are doing all possible to assist.
0
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MP
Mrs Durgaben Patel
Verificado pela Feefo
4 years ago
O que Mrs Durgaben Patel disse sobre a Holiday Gems:
Really slow and can’t contact them easily
Booking online did not give me confirmation of my dates before payment. It booked for the wrong dates and there was no way to cancel. You can’t call them to cancel and they are closed on weekends. I...
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Review Team
Holiday Gems
4 years ago
This booking was made online and the dates were chosen by you. For the protection of all parties, cancellations and/or amendments must be by email from the lead passenger. Whilst our customer service telephone lines are closed over weekends, we do have staff on duty to answer any written correspondence and our sales team will always be available to assist in any urgent matters. Thank you for your patience and co-operation
MP
Mrs Durgaben Patel
4 years ago
Hi. I emailed on the weekend and still no response. It’s been 6 days now. I understand I booked the wrong dates but would have expected a response by now. When I called on Monday, they said it can’t be cancelled over the phone. I understand it needs to be in writing but other firms redone with 48 hours max.
1
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Consumidor confiável
Verificado pela Feefo
4 years ago
The only problem I had was got phone call after booking to say that it was going to be dearer
1
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MB
Miss Melissa Blackford
Verificado pela Feefo
4 years ago
O que Miss Melissa Blackford disse sobre a Holiday Gems:
10/10 service
Such a fast and easy service and Finn was lovely on the phone very helpful we used holiday Gem a few times in the past and always been happy with the service always had a stress free holiday 10/10...
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Consumidor confiável
Verificado pela Feefo
4 years ago
Easy Booking.
Very easy booking process and then follow up by agent to check your details are correct and that you have booked the holiday you wanted. I would definitely recommend.
0
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Consumidor confiável
Verificado pela Feefo
4 years ago
👍🏼👍🏼👍🏼👍🏼👍🏼
0
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MK
Mr Anthony Kossinne
Verificado pela Feefo
4 years ago
O que Mr Anthony Kossinne disse sobre a Holiday Gems:
excellent customer service
Holiday Gem travel service is excellent and staffs are very helpful.....
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
