O que Mr SERGIO OSSOLA disse sobre a Holiday Gems:
Fantastic
Great service. They were in touch constantly in the booking phase & found exactly what I was looking for at the best price available!
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MA
Mr Russell Annan
Verificado pela Feefo
4 years ago
O que Mr Russell Annan disse sobre a Holiday Gems:
The service I had on the phone was first class
The gentleman was first class and couldn’t do enough for me
Was very helpful and done everything I needed until the holiday was fully sorted well done
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MR
Mr Wesley John Reeves
Verificado pela Feefo
4 years ago
O que Mr Wesley John Reeves disse sobre a Holiday Gems:
Avoid dealing with this company they will only disappoint. Very poor
Poor service found my own alternative accommodation because where I was put was disgusting. Was promised refund still waiting for some of it
Review Team
Holiday Gems
4 years ago
Weare surprised at the comments regarding the hotel as the most recent reviews are very good and commensurate with the official, rating. That said, we apologise if our team could not source a hotel which met your expectations. All refunds have been processed to the original card account. Please check all accounts and contact your bank in the first instance as these funds have left our control.
MR
Mr Wesley John Reeves
4 years ago
You can keep saying you have paid me in full but I was promised £1,181 I have only received £1,060 check your emails
Review Team
Holiday Gems
4 years ago
The refund was made in two transactions and may have been to different cards. We have refunded in full as promised and request that you check all accounts used during booking.
MR
Mr Wesley John Reeves
4 years ago
I know it was paid in two transactions but it still doesn’t add up to the amount that was agreed on check your emails and if you need help with your maths try using a calculator
Review Team
Holiday Gems
4 years ago
We are the social media team and can only comment on the entries on your booking. If you have any queries regarding the refund amount and any shortfall, please email customerservices@holidaygems.co.uk
1
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MB
Mr STEVEN BLACK
Verificado pela Feefo
Edinburgh
4 years ago
O que Mr STEVEN BLACK disse sobre a Holiday Gems:
Caution hotel booking may not exist.
We paid a supplement to secure booked hotel, we were assured all was complete and locked in, sitting in departures we received a phone call telling us the hotel was over booked, and were offered a...
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Review Team
Holiday Gems
4 years ago
We do not contract directly with the hotel and therefore refute the comments made. It is rarely that late accommodation changes are made by the supplier and we do apologise for any inconvenience caused. Please use the complaints procedure and our team will investigate the issue raised.
MB
Mr STEVEN BLACK
4 years ago
I have contacted holiday gems, we were told prior to departure the hotel was confirmed this is the crux of my issue
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MC
Mrs Jayne Cole
Verificado pela Feefo
Cromer
4 years ago
O que Mrs Jayne Cole disse sobre a Holiday Gems:
It's so easy to book a holiday with you
Yes I will recommend them to family and friends and I will book my next holiday with them
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Consumidor confiável
Verificado pela Feefo
4 years ago
Really reluabke and helpful, smooith saoling holiday
What a hkudag i had wow!
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MD
Mr Stephen Deary
Verificado pela Feefo
Newcastle
4 years ago
O que Mr Stephen Deary disse sobre a Holiday Gems:
Great Prices
No hassle from when looking for a holiday to completing the booking. The price quoted was the price paid and when I rang up another travel aagent to pricematch they said 'at the price youve been...
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MA
Mr NADEEM AHMED
Verificado pela Feefo
4 years ago
O que Mr NADEEM AHMED disse sobre a Holiday Gems:
happy with the service, found me a good holiday package fits in my budget, will use again, recommended.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
