Robbie 111 was extremely courteous and efficient. I will certainly use this Co. again
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12 years ago
Booking was easy, but I do wonder if they had bothered to check the accommodation…
Booking was easy, but I do wonder if they had bothered to check the accommodation out. I had paid for a taxi from the aiport but they tried to put me on a bus. The "room" left a lot to be desired. ...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. However, it would appear that we have had no formal complaint regarding this issue which would enable us to address the issues raised with the supplier. We act only as agents in your booking and this is highlighted in the terms and conditions issued to you. We rely on our suppliers to provide the information regarding the hotels as it would be unreasonable to expect any agent to visit every hotel worldwide. The accommodation voucher issued to you included emergency telephone numbers to be used in the event of any issues which could not be resolved with the hotel. We also note that the hotel booked was chosen by you and was changed after the original confirmation. Should you wish this to be addressed as a formal complaint, please email customerliaison@holidaygems.co.uk
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Consumidor confiável
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12 years ago
Helpful staff, the package looks to be very good value.
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12 years ago
More than helpful at every stage of holiday booking and courteous and pleasant at all…
More than helpful at every stage of holiday booking and courteous and pleasant at all times ref my contact. Excellent set up.
Thankyou
Billy Whyte
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12 years ago
The young man was extremely helpful and efficient, however when I had a query after…
The young man was extremely helpful and efficient, however when I had a query after booking and needed a different person/department I had an extremely long wait on the telephone! .
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Consumidor confiável
Verificado pela Feefo
12 years ago
At least good, but unexpected! I had put an order in late evening and wasn't…
At least good, but unexpected! I had put an order in late evening and wasn't prepared for a phone call the following morning. The chap on the other end of the line seemed to be very courteous and...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comments. We can confirm that we are fully bonded members of The Global Travel Group and all your funds are fully protected. Further, your package is fully protected under the Global ATOL licence.
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Consumidor confiável
Verificado pela Feefo
12 years ago
Fantastic service
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12 years ago
Having booked with Holday Gems before I was certain that I would receive the same…
Having booked with Holday Gems before I was certain that I would receive the same quick, no nonse advice and booking as on my previous holiday. They Did Not Let Me Down :)
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12 years ago
The service was very helpful friendly and efficient Many thanks
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12 years ago
My booking experience with Holiday Gems was excellent.Tracy was very helpful.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
