Martin kavanagh was very efficient in his job he found our holiday to our budget he is an asset to holiday gems carry on with the good work
0
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MT
Mr neil trueman
Verificado pela Feefo
3 years ago
O que Mr neil trueman disse sobre a Holiday Gems:
I would recommend/use Holiday Gems again
I found it easy to book the holiday i wanted, and plenty of guidance using online booking. Would have been 5 stars if the price hadn't risen a few hours after I had paid for the holiday in full...
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0
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MF
Mr Mohammed Farid
Verificado pela Feefo
3 years ago
O que Mr Mohammed Farid disse sobre a Holiday Gems:
Wholly misleading! Stay Away !
Purchased holiday online fully paid. Only to get a text stating “can you give us a call “. Spoke to their representative who said the price has gone up, and you’ll have to pay more. Having paid more,...
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Review Team
Holiday Gems
3 years ago
Mr Farid when you booked online you agreed to our terms and conditions which clearly explain that a price is a request for purchase at the amount shown but does require checking with the supplier for live availability and cost. Where you are unfortunate not to be a customer who can have the arrangements at the price offered, you are given the next price or an option to cancel. We see that you accepted the revised price. Once you have booked we cannot reduce the price to match. The offer showing subsequently may be from an entirely different supplier promoting their business.
MF
Mr Mohammed Farid
3 years ago
1.How many people are going to read pages and pages of “terms & conditions “
2. You should check with your supplier and than advertise the price like other normal holiday package companies do.
3. Have used many holiday companies they have never hiked the price when the customer has paid.
4. EXACTLY the same holiday was seen at your website Holiday Gems at a cheaper rate and this was told so to your representative, and for several days after also..
5. If the supplier lowers their “live price” do you than ring your customers and refund the difference?
0
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MH
Mr Ian Harris
Verificado pela Feefo
3 years ago
O que Mr Ian Harris disse sobre a Holiday Gems:
Because I’ve lost my job and you won’t let me cancel my holiday
Dreadful uncaring service at such a hard time
Review Team
Holiday Gems
3 years ago
Ian you can of course cancel your holiday but you agreed to the terms and conditions when you booked online on our website and we have paid for some of the arrangements which are not refundable. The costs are therefore to be covered by you as agreed when you accepted the booking terms. We are sorry that you are in such circumstances but since we recommend holiday insurance is taken out at the time of booking, perhaps it will offer cover for your losses. Unfortunately, we cannot cancel for free and regret that you see this is uncaring service. We offer payment plans to assist if required.
MH
Mr Ian Harris
3 years ago
My father tried cancel within two hours of booking with yourselves I’ve told you that you can keep the £240 deposit I have paid! Unfortunately for my dad he has lost his job in that two hour time frame you are claiming that the flights have been paid for ! You are insisting that my dad at 73 years old hast to pay another£760 befor he can cancel times are hard for everyone at this time ! Absolutely terrible uncaring and unreasonable service
All the best Lee harris
1
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MW
Miss Lucy Winyard
Verificado pela Feefo
3 years ago
O que Miss Lucy Winyard disse sobre a Holiday Gems:
I don't have a bad word to say about this company. Everything went smoothly from start to finish, would definitely use again. Great communication
0
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Consumidor confiável
Verificado pela Feefo
3 years ago
quick and easy
quick and easy
0
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MF
Mrs kim Fletcher
Verificado pela Feefo
3 years ago
O que Mrs kim Fletcher disse sobre a Holiday Gems:
Looking forward to a break away
0
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MO
Mrs Sarfowaa OpokuBoateng
Verificado pela Feefo
3 years ago
O que Mrs Sarfowaa OpokuBoateng disse sobre a Holiday Gems:
excellent and he should keep it up
0
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MF
Mr Laurence Frazer
Verificado pela Feefo
3 years ago
O que Mr Laurence Frazer disse sobre a Holiday Gems:
Gave good advice over the phone when req5
0
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MM
Mrs elizabeth mosley
Verificado pela Feefo
3 years ago
O que Mrs elizabeth mosley disse sobre a Holiday Gems:
Spanish holiday
Great selection tion of hotels where I wanted to go. Really straightforward booking process
Would definitely use holiday gems again.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
