O que Mrs karryne Hodgkinson disse sobre a Holiday Gems:
Staff online were helpful but holiday experience has been disappointing
When trying to book online I couldn't pay as it was to close to the time I was flying so I had to phone in. Sheer was helpful although I would not recommend this place to english speaking as its...
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MB
Miss Sophie Barber
Verificado pela Feefo
3 years ago
O que Miss Sophie Barber disse sobre a Holiday Gems:
Easy booking
It was easy to book a holiday
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ME
Mr David Ellis
Verificado pela Feefo
3 years ago
O que Mr David Ellis disse sobre a Holiday Gems:
OK but could of been better
After booking online I received a telephone call from one of your team. He was very helpful but told me that the cost of my holiday had gone up another £38 or so due to Ryanair flights and did I...
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MS
Mr Andrew Skinner
Verificado pela Feefo
3 years ago
O que Mr Andrew Skinner disse sobre a Holiday Gems:
Disappointing holiday
Ordered a holiday which I then received a call to say that the room was not available. Room was swapped to a different one in the same hotel and booking all confirmed. Received a email and text...
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Review Team
Holiday Gems
3 years ago
Mr Skinner we are sorry to hear of these issues with your originally selected hotel but also most concerned that if you had any problem with the replacement, you did not contact us to report this and did not allow us opportunity to address them. We can only presume that it did not detract from your overall holiday enjoyment.
MS
Mr Andrew Skinner
3 years ago
Thank you to responding to the feedback.
We had better things to do with our holiday and money it would cost to spend our time calling you guys every 5 minutes when there was a problem. When our holiday was originally cancelled and we received an email, we couldn't actually get hold of anyone, when we called the contact number it came up as number changed, then offices closed etc etc. We had to wait for one of your team to call us back.
To be honest, the whole process was nothing but stress from the first booking being unavailable. Now I have had the time to read other reviews it looks like I am not the only one that has had issues. Also when i got back from holiday i took the time to read the reviews on the hotel you booked for us. You might want to do this yourselves prior to recommending hotels and given then a 5 start rating.
Hope this gives you a better understanding from our point of view. I did take the time to take photo's of some of the faults at the hotel, but like I said, we had better things to do.
With disappointment, we will not be booking another holiday with Holiday Gems
Kind Regards
Melanie
1
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MH
Mr Patrick Harley
Verificado pela Feefo
3 years ago
O que Mr Patrick Harley disse sobre a Holiday Gems:
The booking was seamless and I was really pleased with the speed it was carried out I have already told my family and friends to look on your site as on this occasion the price was amazing
1
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MS
Mr Philip Shearing
Verificado pela Feefo
3 years ago
O que Mr Philip Shearing disse sobre a Holiday Gems:
Very good prices and good helpfull staff
1
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MP
Mr ANTHONY PALMER
Verificado pela Feefo
3 years ago
O que Mr ANTHONY PALMER disse sobre a Holiday Gems:
HAPPY TO USE THIS WEBSITE FOR THE FIRST TIME
The booking online was quick easy and straightforward. Had a telephone call to state that there was a small problem not of Holiday Gems making, which was easily solved over the phone.
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Consumidor confiável
Verificado pela Feefo
3 years ago
Love holiday gems
Unbelievably easy & straight forward to book, no hassle or complex question to answer. By far the cheapest I had found whilst looking for my holiday
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Consumidor confiável
Verificado pela Feefo
3 years ago
Price shown online and agreed shouldn't change the following day. If your orices went down you wouldn't have contacted us.
1
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MT
Mrs Lisa Thomas
Verificado pela Feefo
3 years ago
O que Mrs Lisa Thomas disse sobre a Holiday Gems:
No help whatsoever!!
Great service before holiday especially as flight went up by £30 per person.Tried to contact twice whilst there with problems… no sign of anyone!!
Review Team
Holiday Gems
3 years ago
Lisa we are sorry to hear this but have a 24/7/365 emergency number and email address for such issues which we would expect receive reply. If you submit your evidence of this not being the case we would be happy to look into it since this is not our usual level of service.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
