This company is a total sham keep well away,I booked a holiday to las americas, got an email to say wait 72 hours, waited 72 hours,they then phoned me saying the hotel was not available, by this time...
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Review Team
Holiday Gems
3 years ago
Mr Allcott, we regret you did not appreciate how the website operates since you ticked to accept the booking terms and conditions. These clearly explain about an offer to purchase the hotel selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted or the hotel no longer available, you are given other options. However, we are happy that you were assisted to enable a holiday to proceed. For the issue to do with transfer, there is a local process to follow to obtain the service and if this failed, our post travel team would be pleased to investigate. It would of course be necessary to facilitate your own transport to ensure you did not miss your flight.
0
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MF
Mr Luis Frade
Verificado pela Feefo
3 years ago
O que Mr Luis Frade disse sobre a Holiday Gems:
Good service
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Consumidor confiável
Verificado pela Feefo
3 years ago
Excellent service
Slight issue sorted immediately an without fuss.
0
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Consumidor confiável
Verificado pela Feefo
3 years ago
Service fine
Service was fine, purchased seats for the plane - did not get the seats that I purchased. Received a phone call saying room unavailable so going to cost more then all of a sudden received...
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0
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Consumidor confiável
Verificado pela Feefo
3 years ago
Booked again
Prompt easy to book. Very professional agent Lily.
0
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Consumidor confiável
Verificado pela Feefo
3 years ago
Quick, easy to use, straightforward and excellent price.
0
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MC
Mr Barry Clarke
Verificado pela Feefo
Manchester
3 years ago
O que Mr Barry Clarke disse sobre a Holiday Gems:
Efficiency helpfulness
Efficiency helpfulness
0
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MS
Mr David Sopp
Verificado pela Feefo
3 years ago
O que Mr David Sopp disse sobre a Holiday Gems:
Very helpful
0
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MH
Mrs Isobel Hayes
Verificado pela Feefo
Tenerife
3 years ago
O que Mrs Isobel Hayes disse sobre a Holiday Gems:
Putting a English peopel German hotel not very good
You send your customer to hotels were the food is basic they are supposed to be 3 stars not in my view 1 star is to many
Review Team
Holiday Gems
3 years ago
Mrs Hayes we are sorry that the hotel you chose was not ultimately to your personal expectation. We do expect that customers research before booking. In relation to the nationality of other guests, we do not have control over this aspect but regret if this affected your enjoyment.
MH
Mrs Isobel Hayes
3 years ago
I always though holiday company's checked out hotel before sending customers their for second time I have ended up in a German hotel with very poor food an accommodation (food and hotel ready need updating)
1
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Consumidor confiável
Verificado pela Feefo
3 years ago
I won’t be booking again with Holidaygems!
Never will I book again with this company! When you book on line , transfers, seats all extras added in which is okay the total is added. Then you get a phone call 2 days later saying the flights had...
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Review Team
Holiday Gems
3 years ago
We are sorry to hear this especially since you ticked to accept the terms and conditions of the website and how it operates. The price on the website is clarified as an offer to purchase the Package Holiday selected, if it is available. If the arrangements are not available because other customers have taken advantage and the lower price offer is exhausted, you are informed of the next supplier price.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
