Had a price online then when a customer service advisor called to confirm everything the price had apparently went up
Review Team
Holiday Gems
4 years ago
This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed. Thank you for proceeding with the booking and we are sure that you will have a great holiday.
MW
Mr David Wilkie
4 years ago
The payment had been taken and an additional payment was requested, as I had to log into my bookings and make an extra payment of £47 after paying £550.
0
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MK
Mr gerald kerr
Verificado pela Feefo
Hyde
4 years ago
O que Mr gerald kerr disse sobre a Holiday Gems:
Good holiday firm
Very easy to book,kept in touch with emails.got all the information I needed.
0
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MB
Mr clive barnes
Verificado pela Feefo
4 years ago
O que Mr clive barnes disse sobre a Holiday Gems:
ve3ry quick and efficient
0
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MP
Mr BOBBY PULLA
Verificado pela Feefo
4 years ago
O que Mr BOBBY PULLA disse sobre a Holiday Gems:
The service was ok. The problem was the holiday that was sold to us as all inclusive and it was far from it.
0
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Consumidor confiável
Verificado pela Feefo
4 years ago
Pleasure to deal with
No nonsense does what it says on the tin
0
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MH
Mrs Margery Hughes
Verificado pela Feefo
4 years ago
O que Mrs Margery Hughes disse sobre a Holiday Gems:
Very good and replied very quickly with confirming our holiday
0
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MC
Mrs Lorraine Carter
Verificado pela Feefo
4 years ago
O que Mrs Lorraine Carter disse sobre a Holiday Gems:
Very good and website easy to use
0
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MM
Miss Lisa Morris
Verificado pela Feefo
Cwmbran
4 years ago
O que Miss Lisa Morris disse sobre a Holiday Gems:
Holiday booked 5 star ***** customer service thank you :)
Fantastic customer service 5 star ***** booked Florida for next year at a fabulous price you beat everyone else’s prices:) well done holiday gems:) if you havnt booked your holiday yet book it with...
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0
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Consumidor confiável
Verificado pela Feefo
4 years ago
Excellent service. Pleasant call handler and aware of my requirements .
0
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MS
Mrs Gillian Sheffield
Verificado pela Feefo
4 years ago
O que Mrs Gillian Sheffield disse sobre a Holiday Gems:
Best holiday company
Always the best deals and the friendliest service - we swear by holidaygems. Never had any issues
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
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Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
