I have not been able to log into the GP online service after registering and no one got in touch to help solve problem
Yasmin
Freedom Health Insurance
2 years ago
Hello,
We understand that technical difficulties can be frustrating, however, it's important to note that our virtual GP service is provided by a third party company, Health Hero. Whilst we are committed to ensuring a high standard of service, we kindly ask for your understanding that certain login issues may be beyond our immediate control.
If you are still experiencing difficulties logging in, we encourage you to contact us so that we can assist you and ensure that you receive the support you need to resolve the problem.
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Julia
Verificado pela Feefo
2 years ago
O que Julia disse sobre a Freedom Health Insurance:
Such poor customer service!
They could be a lot less procedural when assisting a customer dealing with a typo in her referral letter (which was eventually corrected by GP) instead of asking for a 30 day data subject information...
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Yasmin
Freedom Health Insurance
2 years ago
Hi Julia,
Upon reviewing your case, we found that based on the information provided in the letter from your GP, the claim was initially declined as a pre-existing condition under the moratorium underwriting. However, once you brought to our attention there may be a typo in the GP letter, we immediately sought clarification and requested the call recording from your consultation with Health Hero to verify details. Unfortunately, we have not received this information from you.
We understand your frustration, but we are actively waiting for the opportunity to assess your case and receive clarification on the condition.
You can always reach us on 01202 283 580.
JU
Julia
2 years ago
I’m still waiting for the 30 days subject information request for the call recording, to comply with Freedom’s need for additional information, therefore until I receive this, I cannot provide anything to yourselves. Asking for so much clarification (especially information with a minimum 30 days turnover) is over the top.
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David
Verificado pela Feefo
2 years ago
O que David disse sobre a Freedom Health Insurance:
Fast response, and Fast refund on payment
Yasmin
Freedom Health Insurance
2 years ago
Hi David,
Thank you for the positive review! We're delighted you had a good experience with us.
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KA
Karim
Verificado pela Feefo
2 years ago
O que Karim disse sobre a Freedom Health Insurance:
Very helpful and friendly. I am especially happy with the free GP service. They're very good and can be reached promptly.
Catalina
Freedom Health Insurance
2 years ago
Hi, Karim! Thank you for your feedback. We are glad to hear you are finding the virtual GP service useful. Don't hesitate to contact us if you need any help with your policy.
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Consumidor confiável
Verificado pela Feefo
2 years ago
Good value for money
Good service, very helpful and knowledgeable. Easy to organise and affordable
Catalina
Freedom Health Insurance
2 years ago
Welcome to Freedom Health Insurance and thank you for joining us! We are very happy to hear you have had a positive experience so far. We are just one phone call away if you need any help with your policy. All the best!
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Consumidor confiável
Verificado pela Feefo
2 years ago
Elon mask
very helpful and friendly service, Easy to deal with,
FREEDOM HEALTH INSURANCE highly recomended
Catalina
Freedom Health Insurance
2 years ago
Thank you for taking the time to leave us a review. We are delighted to hear about your positive experience with our customer service! Don’t hesitate to get in touch with us if you need any help with your policy.
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AN
Anthony
Verificado pela Feefo
Surrey
2 years ago
O que Anthony disse sobre a Freedom Health Insurance:
Very happy - lovey members of staff
Very happy with the service. Spoke to a lovely member of staff who went above and beyond to assist me and took the time to explain everything fully.
Catalina
Freedom Health Insurance
2 years ago
Hi Anthony,
Your feedback means a lot to us and we're delighted to hear about your positive experience with our customer service team. We are always one phone call away if you need to get in touch. All the best!
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Consumidor confiável
Verificado pela Feefo
2 years ago
Great!!!!!
Catalina
Freedom Health Insurance
2 years ago
Thank you for your feedback! We're glad you had a positive experience with us so far. Don't hesitate to get in touch if you need any assistance with your policy.
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Consumidor confiável
Verificado pela Feefo
2 years ago
very easy and simple to act on
Great customer service in explaining the product offering, easy to complete forms by telephone, overall very simple
Catalina
Freedom Health Insurance
2 years ago
Thank you so much for your feedback, we are so pleased you had a positive experience taking out a policy with us. If you need any help with your policy, don't hesitate to get in touch with one of our friendly team members.
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AL
Ann Louise
Verificado pela Feefo
London
2 years ago
O que Ann Louise disse sobre a Freedom Health Insurance:
Excellent company, would recommend their services
Matt was brilliant, very helpful
Yasmin
Freedom Health Insurance
2 years ago
Hi Ann,
Thank you so much for your feedback, we are so pleased you had a positive experience with us. If you encounter any problems, please do not hesitate to contact us.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.
Coletamos feedback de forma independente em nome das empresas que trabalham conosco. Nossa plataforma só alcança compradores verificados, portanto, você pode ter certeza de que está lendo avaliações de clientes reais.
Somente clientes com comprovante de compra podem deixar uma avaliação na Feefo. Garantimos isso entrando em contato com os compradores logo após a transação.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
Established in 2003, Freedom Health Insurance is a successful private medical insurance (PMI) provider bringing its clients innovative UK and international health insurance products at competitive premiums.