Thank you for your feedback.
The Gaia range is designed with FSC® 100% Certified natural timber, which means each blade retains its unique grain patterns and colour variations. This characteristic of real timber is clearly outlined on our product pages.
Because timber is a natural material, variations in colour, grain, and markings can occur both within a single blade and between different blades. These natural differences are not considered defects; rather, they are part of the authentic beauty and individuality of solid wood, making every Gaia fan one of a kind. For this reason, we advise customers that slight variations in appearance should be expected.
For customers seeking a highly uniform finish, painted or synthetic blade materials may offer a more consistent look. However, the Gaia has been intentionally designed with sustainability and wellbeing in mind. As one fo the very few fans on the market made from FSC® 100% Certified timber without additional paint coatings, it preserves the natural character of the wood while helping to minimise the use of potentially harmful finishes and reduce environmental impact.
We appreciate your comments and understand that natural timber products may not suit every aesthetic preference, but for many customers, the distinctive appearance and sustainability benefits of genuine timber are key features of the Gaia range.
We're pleased to hear that you're happy with the fan's performance and light output.
I ordered this so long ago and I still haven't received it yet. It seemed to have taken a week or so after payment before it was sent.
Product
Fansonline
3 months ago
We're very sorry to hear about your experience and completely understand your frustration with the delay.
Your order was dispatched on 10 June and tracking details were provided on 18 June. Unfortunately, after reaching the local Perth depot, the shipment encountered an unexpected delay with the delivery network due to the remote delivery location. We were actively monitoring the consignment with the carrier, however we only became aware of the extent of the delay when you contacted us again recently.
We can confirm that the order has now been successfully delivered. While the delay was outside our expectations, we appreciate that this would have been extremely disappointing from your perspective and sincerely apologise for the inconvenience caused.
Thank you for your patience, and please don't hesitate to contact our customer service team directly if there is anything further we can assist you with.
Our order arrived very quickly. Didn't need to reach out to customer service as such, but we will absolutely order more from here again when we replace the other fans in our house. Pricing was good...
Great product.
However it took excessive time to have it delivered to me.
So not a fan.
Product
Fansonline
3 months ago
Hi,
Thank you for your feedback.
We're sorry to learn that you were disappointed with the delivery experience. Based on our records, your order was dispatched on the first business day after it was placed and delivered within a few days. While we appreciate that this delivery timeframe would generally be considered reasonable, we understand that it did not meet your expectations, and we're sorry for any frustration this may have caused.
We value all customer feedback and will take your comments on board as we continue to improve our service and overall customer experience.
We're delighted to hear that you're a fan of the fan and that you're happy with the product itself!
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Verificamos se as avaliações são de clientes genuínos, associando-as a uma venda ou transação. As pessoas só são convidadas a deixar uma avaliação depois de comprarem da empresa.
