Great service, I contacted advising this would be a gift and could the invoice be removed and got a very speedy reply. Delivery was equally quick and my friend is very happy with her changing bag. I...
Tracking suggests a week to dispatch item and now with Royal Mail…..
Nick
Bababing!
3 years ago
Hi,
I am sorry to read your review below with regards to the shipping time until you received your order. As you may be aware, Royal Mail are undergoing a series of strike action that are effecting many businesses across the UK including ours. We ship all of our free shipping orders using a Tracked 48 hour delivery service with Royal Mail. Unfortunately we are currently contracted with Royal Mail in order for them to ship a high percentage of our orders with them, and therefore when our shipments are dispatched from our warehouse we are in our couriers hands in order to deliver on time and to the service we have paid for (Tracked 48 Hour).
At present Royal Mail are advising their customers that their tracking system is undergoing delays, however once the items have been scanned at the relevant Royal Mail DC's, the tracking numbers will become live for their customers to track.
We fully understand this is very frustrating to all of our customers of which we sincerely apologize for, and therefore we are all hoping that the strike action will be resolved soon.
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