everything was perfect apart from the flights - kenyan airways was pretty low quality service, and not great connection times. This part didn't match the standard of holiday. we saw BA flights...
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Turquoise Holidays
Turquoise Holidays
12 years ago
Thank you very much for your feedback and I do agree, generally the product on British Airways is better than Kenyan Airways, however although flight times are similiar on the return leg the outbound flight involves an overnight in Nairobi incurring additional expense and eating into time at the safari camps.
None of this explains why you were not offered or least told about the alternative routing with British Airways, so please accept our apologies for this oversight.
The only other point I would like to make is, unfortunately, I can't see in our systems retrospectively if seats were available at a similiar price on British Airways on your chosen dates but, as a prefered partner of BA, I can only surmise that this might have been the reason our consultant didn't suggest British Airways to you.
Once again, please accept our apologies and thank you for taking the time to write to us, I will pass your comments onto the team here so we can improve our service the future.
Kind regards
James Bell
James Bell
Sales and Marketing Director
We have used Turquoise twice now for two trips and both times have had the most incredible service from booking the holiday and the attention to detail with the itinerary.
Quite simply the best Holiday Company I have ever had the pleasure to do business with, top class service from enquiry to post-holiday personal customer service. Turquoise go above and beyond...
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Recenzje produktów
Data zakupu: 26/09/2013
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Wiarygodny klient
Zweryfikowano przez Feefo
12 years ago
Great customers service & great tailoring to meet our requirements.
Very professional, helpful and organised. Prompt responses and always informative. Lyndsey Newton - Special thank you for all your time, effort and help in making our honeymoon memorable and...
Susan was great when we were planning our holiday and deciding where to go, pricing lots of different options for us, and our honeymoon was wonderful. The information pack we got before going was...
When we founded Turquoise, we were determined to create a special kind of travel company. One with inspiration, imagination and perhaps most importantly of all – passion for our destinations.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
When we founded Turquoise, we were determined to create a special kind of travel company. One with inspiration, imagination and perhaps most importantly of all – passion for our destinations.
