W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy Thompson & Morgan | Recenzje dotyczące obsługi klienta sprzedawcy https://www.feefo.com/reviews/thompson-morgan | Feefo

Wyświetlono wszystkie recenzje: 112,180

Wiarygodny klient

8 years ago

Data zakupu: 28/06/2017

None of the Munstead survived and only 4 of the Hidcote produced viable plants. I believe that to be correct, but their labels were not found until packaging was disposed and labels were BENEATH the...

Pokaż wszystkie

Natalie

Thompson & Morgan

8 years ago

Thank you for your review, I'm so sorry to read that your Lavender have not performed as you expected. It's always handy to let us know of any issues with your order so we can put things right straight away. I can confirm I have arranged for another lavender collection to be sent which should arrive by the end of September. I hope this helps. Kind regards, Natalie.

Wiarygodny klient

8 years ago

Data zakupu: 04/07/2017

Good customer service

Mostly great. Except I had an issue spending a voucher I had. My purchase was made on 30th June though. Not the 4th July. I called and was told that i would receuve a £10 refund as the voucher woukd...

Pokaż wszystkie

Natalie

Thompson & Morgan

8 years ago

Hi, the date displayed above is the date the first part of your order was despatched, I'm sorry for any confusion. It's not nice to have to chase a resolution to a query especially when something has gone wrong, I'm sorry for any inconvenience this may have caused. However, I'm pleased to know we were able to help and you have been happy with your order. Kind regards, Natalie.

Recenzje produktów

Terry Lynch

Paisley

8 years ago

Data zakupu: 28/06/2017

Co Terry Lynch sądzi o Thompson & Morgan:

Delivery times

I was away on a one week holiday when plants were delivered. Plants were dead by the time of my return. It would be useful if a delivery window could be specified by customers (rather than a delivery...

Pokaż wszystkie

Faye

Thompson & Morgan

8 years ago

Thank you for your review this is feedback that will be used to see what we can offer in the future. In the meantime we currently do offer the option of adding an alternative delivery address should you anticipate being away around the date of delivery. Sorry for any disappointment caused but thank you again for your invaluable feedback. ~ Regards Faye

Recenzje produktów

Piotr Chmielewski

Birmingham

8 years ago

Data zakupu: 30/06/2017

Co Piotr Chmielewski sądzi o Thompson & Morgan:

I order online few products and it was promis guaranted to be despatch in 24 hours but after 76 I still could not log in to check progress of my delivery. After 5 days I phoned them And find my order...

Pokaż wszystkie

Faye

Thompson & Morgan

8 years ago

I am sorry to learn you have been disappointed, however there appears to be some confusion somewhere along the line. I can see that you have two orders for seeds both placed on 30th June and both were despatched on the 30th June. They would have arrived within a week of despatch. I can confirm that there are no notes on your account with regards to your comments. ~ Regards Faye

Piotr Chmielewski

8 years ago

The order has been placed week before the 30 of June. The 30 of June I copy my order and placed via phone even if I payer for it week before. Piotr Chmielewski

Recenzje produktów

Wiarygodny klient

8 years ago

Data zakupu: 30/06/2017

delivered sooner than stated and plants arrived in wonderful condition.

Faye

Thompson & Morgan

8 years ago

That's wonderful to hear, thank you for taking the time to let us know :) ~ Regards Faye

Recenzje produktów

Wiarygodny klient

8 years ago

Data zakupu: 28/06/2017

as above

arrived quickly and in good condition

Faye

Thompson & Morgan

8 years ago

Fantastic that's the service we strive for with all our customers. ~ Regards Faye

Wiarygodny klient

8 years ago

Data zakupu: 04/07/2017

Plants arrived promptly, they were a bit pale and leggy. But are recovering well.l

Faye

Thompson & Morgan

8 years ago

Sorry to hear that but it sounds like they will be taken good care of in your they capable hands, of course should there be any problems please do let us know and we will be more than happy to help :) ~ regards Faye

Wiarygodny klient

8 years ago

Data zakupu: 30/06/2017

Great website great selection of plants and bulbs

Great customer service. Plants well packaged arrived fresh now beautiful display will definitely use Thompson and Morgan again.

Faye

Thompson & Morgan

8 years ago

How lovely to hear that everything has been so good and it has been a positive experience for you. ~ regards Faye

Recenzje produktów

Helen Santilly

8 years ago

Data zakupu: 29/06/2017

Co Helen Santilly sądzi o Thompson & Morgan:

Great plants

Great service got some lovely plants on offer. Arrived in excellent condition and well packaged

Faye

Thompson & Morgan

8 years ago

That's fantastic to hear! Thank you for taking the time to post a review, we really appreciate it :) ~ regards ~ Faye

Recenzje produktów

Brian Harrison

8 years ago

Data zakupu: 28/06/2017

Co Brian Harrison sądzi o Thompson & Morgan:

Plant/seed collection delivered promptly. T+M always first port of call at the beginning of every season.

Faye

Thompson & Morgan

8 years ago

How lovely of you to say so, we look forward to being of service for many years to come. ~ Regards Faye

Nie masz jeszcze zaproszenia do recenzowania?

Informacje o Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

Pokaż wszystkie

0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo

Recenzje sprzedawcy Thompson & Morgan

Spiraea japonica Magic CarpetWięcej recenzji tego produktu - (1)Wyświetl stronę produktu

Strawberry FertiliserWięcej recenzji tego produktu - (61)Wyświetl stronę produktuFertiliser was a freebie. So pleased with that. Won't get to try it until next year

36 FREE PerennialsWięcej recenzji tego produktu - (164)Wyświetl stronę produktuPlants dead on my return from holiday

Chinese Leaves Richi F1 HybridWięcej recenzji tego produktu - (1)Wyświetl stronę produktu

Trachelospermum jasminoides Star of ToscanaWięcej recenzji tego produktu - (35)Wyświetl stronę produktuquick delivery and brilliant quality plants arrived in perfect condition

Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyWięcej recenzji tego produktu - (40)Wyświetl stronę produktuVery happy with this item wonderful display

Gazania Tiger Stripes Mixed Garden ReadyWięcej recenzji tego produktu - (20)Wyświetl stronę produktuLove these bright little plants and what a bargain they were.

Dianthus Plant Lucky DipWięcej recenzji tego produktu - (99)Wyświetl stronę produktuLove dianthus and these were no exception. They were a bargain add on offer.

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?