The Salesperson answered the phone promptly, was very knowledgeable about the cruise and helpful.
Megan Hammond
ROL Cruise
3 months ago
Thank you for your review, we are so pleased to hear that the agent was very knowledgeable and helpful. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
0
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Wiarygodny klient
Zweryfikowano przez Feefo
3 months ago
No call-back
No call-backs.
I booked on Thursday. Friday I had a call to say they couldn't return me to the same airport as departure. - unless I paid £600 for an overnight stay
As neither option was...
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Megan Hammond
ROL Cruise
3 months ago
Thank you for your feedback. We're sorry to hear about your experience and apologise for the lack of communication. Since your review, one of our agents has been in touch to discuss your booking and assist with your concerns. We appreciate your patience and thank you for bringing this to our attention. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
0
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AM
Annmarie Malandrinos
Zweryfikowano przez Feefo
3 months ago
Co Annmarie Malandrinos sądzi o ROL Cruise:
Rachel the advisor was very informative
Megan Hammond
ROL Cruise
3 months ago
Thank you for your review, we are delighted to hear that you found Rachel very informative. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
0
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CB
Christopher Bennesch
Zweryfikowano przez Feefo
3 months ago
Co Christopher Bennesch sądzi o ROL Cruise:
Excellent
Georgia
ROL Cruise
3 months ago
Thank you for your excellent 5-star review!
We're delighted to hear that you had such a positive experience with ROL Cruise. Customer satisfaction is at the heart of everything we do, and it's wonderful to know that we delivered the level of service you expected.
Thank you for choosing ROL Cruise. We appreciate your support and look forward to helping you plan your next holiday.
Kind regards,
The ROL Cruise Team
CB
Christopher Bennesch
3 months ago
Looking forward to a wonderful relationship with ROL
0
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Wiarygodny klient
Zweryfikowano przez Feefo
3 months ago
Very helpful
Very helpful and very knowledgeable about all the cruises available
Megan Hammond
ROL Cruise
3 months ago
Thank you for your review, we are delighted to hear that you find our agents very helpful and knowledgeable. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team
0
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Wiarygodny klient
Zweryfikowano przez Feefo
3 months ago
Good all round
Efficient helpful friendly professional
Georgia
ROL Cruise
3 months ago
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our service efficient, helpful, friendly, and professional. Delivering a high standard of customer care at every stage of the booking process is always our goal, so it's fantastic to know we provided a positive experience for you.
Thank you for choosing ROL Cruise. We truly appreciate your kind feedback and look forward to helping you with your future holiday plans.
Kind regards,
The ROL Cruise Team
0
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Wiarygodny klient
Zweryfikowano przez Feefo
3 months ago
Postive
Brilliant service nothing was too much trouble
Georgia
ROL Cruise
3 months ago
Thank you for your wonderful 5-star review!
We're thrilled to hear that you received brilliant service and that nothing was too much trouble for our team. Going the extra mile for our customers is what we strive for, so it's fantastic to know that was reflected in your experience.
Thank you for choosing ROL Cruise. We truly appreciate your kind feedback and look forward to helping you plan your next holiday.
Kind regards,
The ROL Cruise Team
0
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PS
Philip Snook
Zweryfikowano przez Feefo
GBR
3 months ago
Co Philip Snook sądzi o ROL Cruise:
Billy on leave: Morgen to the rescue!
The cruise consultant that I usually book my cruises with wasn’t in the office and so I requested the Concierge Team and was helped by Morgen.
She was very personable, spoke in a friendly and happy...
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Georgia
ROL Cruise
3 months ago
Thank you for your wonderful 5-star review. We're delighted to hear that Morgen provided such personable, friendly and attentive service while your usual cruise consultant was away. It's fantastic to know she listened carefully to your needs, kept you updated with a prompt call back and made your booking experience another positive one. We'll be sure to pass on your kind feedback to Morgen. Thank you for your continued support, and we look forward to helping you with your next cruise. Kind regards, The ROL Cruise Team.
0
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Wiarygodny klient
Zweryfikowano przez Feefo
3 months ago
Excellent service and assistance with booking the cruise
Your cruise consultant was pleasant, friendly and very helpful providning the information requested and sorting out our requests promptly. Well done.
Georgia
ROL Cruise
3 months ago
Thank you for your wonderful 5-star review. We're delighted to hear that your cruise consultant provided such pleasant, friendly and helpful service, answering your questions and dealing with your requests promptly. Your kind feedback is greatly appreciated, and we'll be sure to pass on your compliments to the team. We look forward to helping you with your next cruise. Kind regards, The ROL Cruise Team.
0
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Wiarygodny klient
Zweryfikowano przez Feefo
3 months ago
Happy Crusing
I am highly satisfied with ROL. I receive helpful advice on my cruises and am made aware of deals available for solo travellers.
The booking process is easy and all the terms are full explained so...
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Georgia
ROL Cruise
3 months ago
Thank you for your wonderful 5-star review. We're delighted to hear that you're so satisfied with the service you receive from ROL Cruise. It's great to know that our team provides helpful advice, keeps you informed about offers for solo travellers and makes the booking process clear and straightforward. We're also pleased that you value receiving your paperwork promptly and earning Cruise Miles. We truly appreciate your kind feedback and look forward to helping you plan many more memorable cruises. Kind regards, The ROL Cruise Team.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
With over 30 years’ experience at ROL Cruise, we are trying to do things a little differently to the rest of the competition, and that is why we are The UK’s No.1 Independent Cruise Specialist. Choosing ROL Cruise is choosing quality and ensuring an award-winning service for your next holiday.