The customer service didn't show that If i changed some details from Sunwings itself would be the same when changing on redtag customer service. for a small change on the reservation I paid 10$.
Chuck
Redtag.ca
8 years ago
Good Afternoon,
Thank you for taking the time to share your comments regarding a change that was required with your online booking due to a data entry error.
Could you kindly provide me some additional information which will enable me to understand what had transpired when the correction was done with Sunwing.
Thorough and informed with good follow up. Agent made relevant suggestions and recommendations for our travel.
0
Udostępnij
Wiarygodny klient
8 years ago
The price did not include all taxes. Not happy that we still had to pay when we pocked up the car. This is very deceptive. Never happen when we went with other services.
Chuck
Redtag.ca
8 years ago
Good Afternoon,
Thank you for your feedback regarding your recent car rental reservation that you booked online.
I was able to retrieve your original online confirmation and verified the additional information available on our website for review prior to confirming your purchase.
I will send you a personal email to clarify the additional local taxes/fee.
Regards
Chuck Holden
Customer Care Support
Chuck
Redtag.ca
8 years ago
Good Afternoon,
Thank you for your feedback regarding your recent car rental reservation that you booked online.
I was able to retrieve your original online confirmation and verified the additional information available on our website for review prior to confirming your purchase.
I will send you a personal email to clarify the additional local taxes/fee.
Regards
Chuck Holden
Customer Care Support
0
Udostępnij
Wiarygodny klient
8 years ago
Online gave me issues and telefone recomended me places no issues
0
Udostępnij
Wiarygodny klient
8 years ago
to book the trip was quick and easy.
0
Udostępnij
Wiarygodny klient
8 years ago
I had to give my credit card info 3 times because I was told I could not get a approval because ths address didn't match the billing. I then get a call from Mastercard fraud department asking me...
Przeczytaj więcej
Chuck
Redtag.ca
8 years ago
Good Afternoon,
Thank you for your honest feedback regarding the recent travel booing that you made online with us and apologize for any inconvenience.
We are required to do our due diligence to protect card holders so there is a verification process that is conducted with your cards financial institution to ensure all information is a match
Upon review of your booking there would have been 3 purchase transactions processed. Air Canada / WestJet & Manulife Insurance.
We hope you have an enjoyable trip to California.
Regards
Chuck Holden
Web Customer Support
0
Udostępnij
TC
Trusted Customer
8 years ago
Co Trusted Customer sądzi o Redtag.ca:
All question was answered she explain every thing
0
Udostępnij
Wiarygodny klient
8 years ago
Exceptional Service
We received exceptional service from Priya. She handled our request efficiently and in a very professional manner. She listened to our requirements and met them completely.
0
Udostępnij
TC
Trusted Customer
8 years ago
Co Trusted Customer sądzi o Redtag.ca:
Quick! Convenient! I found exactly the deal I was looking for! Happy with the price! Thank you, guys!
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
