Telephoned booking = lady was knowledgeable and the call and booking was smooth
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your valued feedback. I am delighted that you have to date found our support to be most professional and helpful.
Darren Fields
Sales Development Manager
Reliable service providing me with the type of holidays I require and enjoy
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
I am so pleased that have had a wonderful experience with our company to date. We always strive to offer the very best services to our clients, addressing their personal needs and requirements whenever possible. Thank you for using us and we look forward to you enjoying many more wonderful holidays with us in the future.
Darren Fields
Sales Development Manager
I am so pleased to hear you enjoyed your holiday to Tuscany with us and we look forward to having you travel with us on many more enjoyable experiences.
Darren Fields
Sales Development Manager
We have travelled with you since the 1980's, and have enjoyed each experience. Now we walk at a lower grade and it is just as enjoyable.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
It is so lovely to have clients such as you who have enjoyed so many wonderful years of walking with us. I hope you continue to participate in many more future walking experiences with us in the years to come.
Darren Fields
Sales Development Manager
I am used to their system and what their descriptions mean.
I had two specific questions which were both answered so I went ahead and booked.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Good afternoon.
It is always a real pleasure to receive positive feedback which compliments our company standards ensuring that our clients receive only the very best service.
Darren Fields
Sales Development Manager
We're sorry that you didn't enjoy your holiday or see as much wildlife as much as you had hoped on your visit to Costa Rica. We do provide a local naturalist guide on this holiday to support our tour leader, and our groups generally see a good variery of birds, mammals and reptiles up close and in their natural habitat.
Thanks for taking the time to leave this feedback. If you need any further information on any of our holidays with regard to guides or the nature of what we offer, please don't hesitate to contact us by phone or email.
Angus Russell
Planning Manager
Wiarygodny klient
11 years ago
I am in Australia but I have heard the people who went on the Costa Rica trip received £200 in compensation for the disappointment. Will I receive mine when I return home. I hope we all received the same amount and not just the people who complained the loudest. Barbara leat
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Hello again Mrs Leat - I can confirm that we have sent £200 credit notes to all participants on this holiday, including those who have not contacted us, as a recognition that this particular trip didn't operate as effectively as we had anticipated. Your letter was sent on 12 January so it should be on your doorstep when you get back from Australia.
Previous groups have had some free time to swim from the beach at Cahuita following a walk through Cahuita Nat'l Park. Although snorkelling isn't specifically included in the holiday programme, we're sorry you didn't have the opportunity to swim or use your snorkelling equipment.
Angus Russell
Planning Manager
Recenzje produktów
Wiarygodny klient
11 years ago
It just wasn't as good as I thought it would be. I bought snorkling equipment especially for the trip but it was quite obvious that it would be I possible to do any snorkling.
Thank you again for bringing this issue to our attention and we are sorry that you remain dissatisfied with the service provided. We can assure you that the safety and well-being of our guests is always our top priority. As discussed in our previous correspondence, we have taken your comments about the tour leader very seriously. Feedback from the other guests in your group has been very positive and complimentary and therefore, we do not intend to take any further action in this matter.
Angus Russell
Planning Manager
Recenzje produktów
Data zakupu: 14/04/2014
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Wiarygodny klient
11 years ago
Booking appears to be easy on-line. looking forward to a good, well organised holiday.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.