Previous booked holiday cancelled but had to phone to find out as 'bad news' had to be conveyed person to person. Felt I was put under pressure to book new holiday. Received further phone call and...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We are so sorry that you had experienced difficulties with booking your recent holiday with Ramblers Worldwide Holidays. Please rest assure that it is certainly not our policy to ever pressure anyone in to booking a new holiday with us and in fact, we only try our very best to find alternative solutions in such rare situations. We wish you only happy and memorable experiences with us always and once again we apologise for any inconvenience you had been caused.
Kind regards
Darren Fields
Sales Development Manager
I have filled in a comment form already. The Orkney holiday was excellent but Ramblers is very variable as far as I am concerned, I have travelled with you for years , seen lovely places and made...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your thoughts. I'm pleased to hear you enjoyed Orkney, I love it there.
I note your comments re group sizes. We are aware this is an issue for clients and have recently introduced stricter controls on group sizes so hopefully this will cease to be an issue for you. More and more we are switching to providing GPS traces for leaders and all leaders have a one to one briefing before leading. Alas we can not control the situation were the leader breaks a leg just before traveling and somebody has to take over at short notice but I hope we are addressing your concerns here.
Thank you again for your feedback.
David Kay
Product Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.