We thought that we were entitled to an upgrade on our cabin as we had booked 6 months in advance. Ramblers could not give us this information on booking, however we were kept informed by staff by...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thanks very much for your feedback. At the time our brochure went to press, the cruise line had anticipated being able to allow us to offer these upgrades this was advertised in good faith. Regretfully, due to limitations on the availability of these higher grade cabins, the cruise line subsequently had to withdraw this opportunity to upgrade on both your original and second choice of holiday.
We're sorry for the delay in confirming your booking as we liaised with the cruise line and tried to obtain the anticipated upgraded cabin, however we are delighted you've decided to travel and are now looking forward to your cruise.
I'm sailing to the Canaries myself later this year - so am confident you've made a good choice of holiday!
Angus Russell
Planning Manager
Data zakupu: 29/06/2015
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Wiarygodny klient
11 years ago
Recenzje produktów
Data zakupu: 12/06/2015
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Wiarygodny klient
11 years ago
Varied destinations and contact with local people.
The company and service are excellent and consistent. My only wish is that you market to a lower age range. The leaders were highly trained and experienced and worked well as a team. They do need to...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We're glad to hear that you enjoyed your holiday despite the unseasonably poor weather during your week and that you appreciated the experience and professionalism of our leaders - several of us in the product management team have been leaders so we can appreciate the sterling work they do! We're also very much aware of how good our holidays are for those of (almost) any age and we're actively trying to reach those who we know would enjoy our holidays; it's something our marketing team work at continuously.
Angus Russell
Planning Manager
I booked the holiday by telephone. The person I spoke to was friendly and helpful, and spent a lot of time going through the booking. I asked about flying out on an earlier flight and he said this...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We're sorry that we seemed to have confused you during your conversations with our sales team, however our Sales Manager has now contacted you and we hope you are now happy and looking forward to your holiday to Northern Cyprus.
Angus Russell
Planning Manager
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.