I have given a top grade, but there`s a big BUT... RWH is an excellent company,and on the whole has dealt well with the unfortunate cancellation of Western Morocco (WM) and the transfer of my...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your comments. We are sincerely sorry that we are unable to operate our Western Morocco holiday in November. Regrettably, we received few bookings for this date and it was not possible to run the holiday with such low numbers.
Please be assured that we do keep changes and cancellations to a minimum and always try to make decisions relating to cancelling or consolidating holidays as early as possible to minimise the inconvenience caused to our clients. We understand the frustration and disappointment that a holiday cancellation can cause, and are constantly reviewing our procedures to avoid this situation. We do hope that you enjoy your Moroccan Experience.
Julie Pinnell
Customer Relations Controller
The hotel was good, excellent food. The info before departure was a bit lacking. The harder walks were too hard, almost mountaineering !! Well orgsnised.
Rambler's Worldwide Holidays were helpful and efficient in checking the flight availability for our holiday and suggesting a suitable alternative. Many thanks.
Although Ramblers were helpful and willing over the booking of a Cruise and Walk holiday, I had to contact the cruise company for detailed information I needed over the the cabin type and category...
I recently booked a Ramblers holiday, and received very friendly, helpful service from the people on the other end of the phone. I ended up changing my booking twice, and this didn't present a...
I successfully booked a holiday for 2 to Barcelona in November (no flight).
The telephone operator was excellent, dealing with the no flight price, loyalty discount and the rest of the process...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We are pleased to hear that you received excellent service when booking your holiday to Barcelona. We do not include 'land only' prices in our brochures, however it is possible to see the discount available when booking online. After selecting your room type the flight information should be shown on the following page, including a 'land only' option. We are continually updating our website to make it more user friendly and are sorry you had this difficulty. We hope you have a wonderful holiday in Barcelona.
Julie Pinnell
Customer Relations Controller
Data zakupu: 05/08/2015
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Wiarygodny klient
11 years ago
Had to remind you about a discount, but apart from that : great
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.