Fairly good would be most accurate. When inputting extra details online, e.g. paying the outstanding balance and adding emergency contact details, the account information you enter seems to take...
The staff were very helpful but my booked holiday was cancelled and I was trying to make another booking. I was also trying to avoid the cost of an overnight hotel stay at Gatwick and the flight...
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Ramblers Walking Holidays
Ramble Worldwide
11 years ago
We are very sorry to learn of the difficulties experienced in arranging your holiday. Our holidays operate for groups, and clients generally book with us because they enjoy the group experience and the opportunity to mix with like-minded people. We do not therefore want to operate holidays with less than 10 participants. Please be assured that we do keep changes and cancellations to a minimum and always try to make decisions relating to cancelling or consolidating holidays as early as possible to minimise the inconvenience caused to our clients. We understand the frustration and disappointment that a holiday cancellation can cause, and are constantly reviewing our procedures to avoid this situation.
We do hope that you have a wonderful holiday on Lanzarote.
Julie Pinnell
Customer Relations Controller
Data zakupu: 03/08/2015
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Wiarygodny klient
11 years ago
Always get excellent service from Ramblers. Nothing seems too much to ask.
Data zakupu: 02/08/2015
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Wiarygodny klient
11 years ago
The office was very efficient and friendly and my paperwork arrived promptly
Everything was well arranged and the holiday was almost perfect. The hotel on Guernsey hadn't given us the accommodation that we had booked, but rectified that.
The staff at Head Office give an excellent service.
Ramblers Walking Holidays
Ramble Worldwide
11 years ago
Thank you for your review. We are pleased that you were impressed with the service received, and we are glad that you enjoyed excellent walks and leadership. However, we are very sorry to read your comments regarding the accommodation standards. This matter has been taken up with the Hotel Manager as a matter of urgency.
Julie Pinnell
Customer Relations Controller
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Ramble Worldwide have been providing great value walking and activity holidays in spectacular locations around the world since 1946. We are passionate about discovering the world on foot and love to share this passion with our clients.